topic Re: cannot understand the instructions in Get Support

cannot understand the instructions

carol9 — Wed, 05 Jan 2022 17:31:20 GMT

the sim card is not activating

Re: cannot understand the instructions

hairbag1 — Thu, 13 Aug 2020 22:24:40 GMT

@carol9 wrote:
the sim card is not activating

Top of this page, click Get Started and you'll find an on-line help, Live Chat.

Re: cannot understand the instructions

RossN — Thu, 13 Aug 2020 22:26:46 GMT

@carol9 wrote:
the sim card is not activating

@carol9 hi try the live chat for activations on this page https://www.publicmobile.ca/en/bc/plans

Re: cannot understand the instructions

zblackma — Thu, 13 Aug 2020 22:29:07 GMT

@carol9 how far did you get in the activation? Check to see if your credit card was charged. If it wasn't, wait 50 minutes from last attempt, clear your browser history, go to private or incognito mode and try again to activate your sim card.

If it was charged then your account was created. Insert the sim into your phone and try to log into your self service account. Welcome to Public Mobile.

Re: cannot understand the instructions

azeemhaq — Thu, 13 Aug 2020 23:00:37 GMT

For sim activation, i have shared the activation link to you, complete the details as required by the activation template using the link shared, select your mobile number, add the balance according to your selected plan and follow the instructions.

if the balance is showing, your account is already activated and the activation status will also be shown. Thank you.

Re: cannot understand the instructions

Lorca — Thu, 13 Aug 2020 23:25:08 GMT

If, after you log in and see that your account is activated, try restarting your phone.