topic Re: New Order for SIM card in Get Support

New Order for SIM card

Opeyemi1 — Wed, 05 Jan 2022 17:31:18 GMT

Hello,

Can someone please help me with cancelling the order I made for a new SIM card?

Re: New Order for SIM card

hairbag1 — Thu, 13 Aug 2020 22:10:47 GMT

@Opeyemi1 wrote:
Hello,

Can someone please help me with cancelling the order I made for a new SIM card?

Go to top of this page click on Get Help, then Chat with Simon to start process of moderator assistance.

Re: New Order for SIM card

RossN — Thu, 13 Aug 2020 22:12:12 GMT

@Opeyemi1 wrote:
Hello,

Can someone please help me with cancelling the order I made for a new SIM card?

@Opeyemi1 contact a moderator click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator check the envelope top right corner for a reply response time is 2 to 48 hours

Re: New Order for SIM card

Opeyemi1 — Thu, 13 Aug 2020 22:12:21 GMT

I did that, but it’s asking me to verify account. I do not have an account with Public. I am just trying to order a new SIM card.

Re: New Order for SIM card

Opeyemi1 — Thu, 13 Aug 2020 22:15:09 GMT

I did that, but I can’t verify my identification. It says verify with account and I tried using my community username and password but it won’t accept that. I am new to Public and I do not have a phone number or account with them.

Re: New Order for SIM card

RossN — Thu, 13 Aug 2020 22:15:34 GMT

@Opeyemi1 you can reach them here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New Order for SIM card

Opeyemi1 — Thu, 13 Aug 2020 22:16:50 GMT

Thank you so much!