topic Re: Plan in Get Support

Plan

mahmoudesse — Wed, 05 Jan 2022 17:31:17 GMT

My data did not reset after my billing cycle and it has been 5 days I still cannot turn on my data. I don't understand and public mobile help team is so hard to reach I don't know what to do.

Re: Plan

gpixel — Tue, 21 Jul 2020 09:14:43 GMT

@mahmoudesse is it your phone that's not letting you turn data on? are you able to toggle mobile data on? also what's the make and model please

Re: Plan

RossN — Tue, 21 Jul 2020 10:13:54 GMT

@mahmoudesse hello put your phone in airplane mode for five minutes then restart phone turn off airplane mode

Re: Plan

zblackma — Tue, 21 Jul 2020 10:37:11 GMT

@mahmoudesse contact the Moderator Team and ask them to check it for you:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Plan

Triguy — Tue, 21 Jul 2020 10:40:33 GMT

Try a network reset. reset the network Settings --> General --> Reset --> Reset Network Settings If you still need assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right.