topic Re: phone not working in Get Support

phone not working

seig — Wed, 05 Jan 2022 17:31:10 GMT

I get message that I dont have long distance add on so I upgraded for $15 to $25 and still the phone does not work. What am I doing wrong, very frustrated, been a few days now

Re: phone not working

shep22 — Thu, 13 Aug 2020 18:58:18 GMT

@seig

@seig wrote:
I get message that I dont have long distance add on so I upgraded for $15 to $25 and still the phone does not work. What am I doing wrong, very frustrated, been a few days now

@seig hi do a network reset restart your phone try dialing 1 in front of your number

Re: phone not working

gblackma — Thu, 13 Aug 2020 18:58:07 GMT

@seig are you on the $10 50/50 plan? Log into your self service account. And chexk to see if th have minutes. If you do, try dialing the number with a1 in front of it. If you dont, buy the 500 minute $5 addon. It's a 2 step process do a one time payment and add the $5 funds and then buy it. Here's where and how to do it. Stay safe.

Re: phone not working

iliketotalk — Thu, 13 Aug 2020 19:05:59 GMT

@seig hi try the tips already suggested if it doesn't work try contacting a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue, you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner

Re: phone not working

gpixel — Thu, 13 Aug 2020 19:07:55 GMT

@seig hi what is the area code you are trying to call?