topic Re: Change Plan in Get Support

Change Plan

morrisonjeffrey — Wed, 05 Jan 2022 17:31:08 GMT

I want to change my plan from $40 to $50 but my plan just renewed. Do I have to pay twice now? $40 and $50

Re: Change Plan

Triguy — Thu, 13 Aug 2020 18:24:11 GMT

It is recommended to change plan on next renewal so you do lose any unused minutes/ texts or data.

Re: Change Plan

shep22 — Thu, 13 Aug 2020 19:01:05 GMT

@morrisonjeffrey wrote:
I want to change my plan from $40 to $50 but my plan just renewed. Do I have to pay twice now? $40 and $50

@morrisonjeffrey hi if you renew now you will lose what you paid 40 dollars,it is best to wait till renewal

Re: Change Plan

gblackma — Thu, 13 Aug 2020 18:28:12 GMT

@morrisonjeffrey contact the moderators and ask them of they can do it for you. Add the $10 first if they can't do it, it will be used to do the change at next renewal. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: Change Plan

Staliger — Thu, 13 Aug 2020 18:33:44 GMT

@morrisonjeffrey you can change your plan now, but better to select Change on my renewal date to save some $.

Re: Change Plan

geopublic — Thu, 13 Aug 2020 18:51:46 GMT

@morrisonjeffrey wrote:
I want to change my plan from $40 to $50 but my plan just renewed. Do I have to pay twice now? $40 and $50

@morrisonjeffrey When doing a plan change you have the option for the change to take effect immediately or during your net plan renewal. If you pick the immediate option then you will be charged another $50.00 and lose the $40 that you already paid.

In you case it's best to do the change and pick the option for the plan change to automatically occur during your next plan renewal. That way you don't lose the $40.00.