topic Re: Payment Voucher does not work in Get Support

Payment Voucher does not work

tommybreezy — Wed, 05 Jan 2022 17:30:59 GMT

I bought payment voucher from superstore and i called in *611 to put credit in my account but it does not take any pin numbers on the receipt. There is an error showing up. Please help.

Re: Payment Voucher does not work

hairbag1 — Mon, 20 Jul 2020 19:32:19 GMT

@tommybreezy wrote:
I bought payment voucher from superstore and i called in *611 to put credit in my account but it does not take any pin numbers on the receipt. There is an error showing up. Please help.

Some payment vouchers aren't activated until several hours after the sale. (Not sure about the RCSS ones).

Re: Payment Voucher does not work

geopublic — Mon, 20 Jul 2020 19:33:26 GMT

@tommybreezy wrote:
I bought payment voucher from superstore and i called in *611 to put credit in my account but it does not take any pin numbers on the receipt. There is an error showing up. Please help.

@tommybreezy Sometime there is a delay so just keep trying it every hour and it will eventually work. If it's still a problem by the end of the day contact PM include the PIN number and ask them to enter it for you. To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Payment Voucher does not work

gblackma — Mon, 20 Jul 2020 19:34:17 GMT

@tommybreezy it can take up to 24 hours for some voucjers to become active. Wait a couple of hours and try to enter it agsin. The code is usually a 12 digit number on the receipt.

If it fails. Take a snapshot of the voucher and contact the moderators amd ask them to add it and to apply payment and reactivate your service for you if necessary. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: Payment Voucher does not work

gpixel — Mon, 20 Jul 2020 19:34:51 GMT

@tommybreezy try using your browser in incognito or private mode and login to your self serve account to enter the voucher.

Re: Payment Voucher does not work

maximum_gato — Mon, 20 Jul 2020 20:34:14 GMT

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#M40236

@tommybreezy

Did you purchase it at the mobile shop or the customer service at RCSS? I have a vague memory of there being a delay of eight hours or the end of business day at RCSS. They are not currently in the "voucher catalogue" a user made reference guide. Please feel free to add yours once they are redeemed in your account. If you bought them at the mobile shop give them a call and ask how long it takes to for them to become valid

Re: Payment Voucher does not work

CFPartDeux — Tue, 21 Jul 2020 04:49:58 GMT

@maximum_gato wrote:
https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#M40236

@tommybreezy
Did you purchase it at the mobile shop or the customer service at RCSS? I have a vague memory of there being a delay of eight hours or the end of business day at RCSS. They are not currently in the "voucher catalogue" a user made reference guide. Please feel free to add yours once they are redeemed in your account. If you bought them at the mobile shop give them a call and ask how long it takes to for them to become valid

I don't know about PM vouchers bought at RCSS, but when I was with Lucky Mobile, their vouchers were usable pretty quickly(within the time it took for us to get home from the store, when I would usually redeem them). That, and at the RCSS near us, they didn't even sell vouchers at the Mobile Shop - they'd simply send people to the Customer Service desk to buy them there.

Re: Payment Voucher does not work

Satton420 — Tue, 21 Jul 2020 05:08:28 GMT

You can give the chat bots your voucher code and they will process it for you online

Re: Payment Voucher does not work

computergeek541 — Tue, 21 Jul 2020 05:10:24 GMT

@Satton420 wrote:
You can give the chat bots your voucher code and they will process it for you online

The chat bot can't process anything. It is only there to answer basic questions and has no access to anyone's accounts.

Re: Payment Voucher does not work

Satton420 — Tue, 21 Jul 2020 05:11:31 GMT

They been having issues with them at the superstore cant get more than same card twice in one transaction.