topic Re: Mobile data in Get Support

Mobile data

shan59 — Wed, 05 Jan 2022 17:30:50 GMT

There should be 250 MB on my plan, but it does not work.

Re: Mobile data

cavemantoronto — Thu, 13 Aug 2020 05:26:26 GMT

@shan59 Did you set the APN? Look here https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

Re: Mobile data

popping — Thu, 13 Aug 2020 05:48:21 GMT

@shan59

Perform a simple procedure first.

With data enabled on your phone and PM SIM card inserted, turn off your phone for 1 minute and then turn your phone back on. PM SIM card will configure your phone APN settings for using data.

If this auto-configuration failed to get your data working, you may need to manually setup APN settings. https://apn-canada.gishan.net/en/apn/public-mobile

If you have a LG phone, do a network reset before your data working again after switching provider.

Re: Mobile data

gblackma — Thu, 13 Aug 2020 11:24:49 GMT

@shan59 log into your self service account and see if there is data on the overview page. If there is and your data never worked. It could be your APN settings. Enable data and try sending an mms message. If this is possible, your APN settings are correct. If not, post your make and model of your phone. We can than direct you to the correct ones.

If there isn't any data showing you used it up. Look at getting the 1 gig data addon for $15. Stay safe.

Re: Mobile data

mh1983 — Thu, 13 Aug 2020 11:45:49 GMT

@shan59 wrote:
There should be 250 MB on my plan, but it does not work.

Has it worked in previous periods and it doesn't now? Or it just doesn't work at all from the beginning? What phone are you using? More details would be helpful.

Re: Mobile data

shan59 — Thu, 13 Aug 2020 14:50:21 GMT

Thank you for your concern. It is working now using your helpful lead.

Re: Mobile data

mh1983 — Fri, 14 Aug 2020 19:16:11 GMT

@shan59 wrote:
Thank you for your concern. It is working now using your helpful lead.

Glad it's working again! Can you share what ultimately fixed the issue? This may benefit others in the same situation. Thanks!