topic Re: refund in Get Support

refund

mihyazmurat — Wed, 05 Jan 2022 17:30:34 GMT

in my balance i have 150 cad. i want refund

Re: refund

JoyLuck — Sun, 19 Jul 2020 18:26:32 GMT

@mihyazmurat wrote:
in my balance i have 150 cad. i want refund

There are no guarantees that you will receive a refund. You will have to contact a moderator.

Contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: refund

zblackma — Mon, 20 Jul 2020 10:05:34 GMT

@mihyazmurat please keep your account open and contact the moderators about it. Once you paid it into your account, you ~~should~~ may be eligible for one. Use the questionmark bottom right of your screen or use this link https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

Re: refund

Anonymous — Sun, 19 Jul 2020 18:34:44 GMT

If that balance is from rewards and credits then I would say you can't get it out to real money.

If you deposited it there using your real money then maybe.

You would need to ask the moderator team anyway.

Re: refund

will13am — Sun, 19 Jul 2020 18:35:47 GMT

@mihyazmurat , per the terms of service there are no refunds. Why not just stay the duration and use up the remaining funds?

Re: refund

geopublic — Sun, 19 Jul 2020 18:40:00 GMT

@mihyazmurat If a refund is not possible maybe consider selling your account for like 50 cents on the dollar. Better than nothing.

Re: refund

mimmo — Sun, 19 Jul 2020 19:09:33 GMT

@mihyazmurat how did you get such a large positive balance? If it was a system issue then you might get a refund. It take about a month to process.

If it was manually adding funds on purpose then there is slim to no chance.

Re: refund

popping — Sun, 19 Jul 2020 19:32:38 GMT

PM is a prepaid service. There is no refund of the fund in your account.

7-11 Speakout is a prepaid service and they do not refund of any fund in people account. Two year ago, I discovered PM right after I added a $100 topup voucher to my mother 7-11 account. My mother waited 1 year to used up the fund before porting her number to PM.

Public Service Announcement

PM is a prepaid service and is on month-to-month (no contract). Don't add too much fund to your account to create a virtual contract for yourself to stay with PM.

Re: refund

computergeek541 — Mon, 20 Jul 2020 04:12:23 GMT

@zblackma wrote:
@mihyazmurat please keep your account open and contact the moderators about it. Once you paid it imto your account, you should be eligible for one. Use the questionmark bottom right of your screen or use this link https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

I'm no sure why you say that the customer should be eligible for one. There are no refunds at Public Mobile. If someone topped up $150, it's almost certain the person isn't getting it back. I personally don't agree with this, but that is the policy that funds that are added to the account are final and can't be returned.

Re: refund

gpixel — Mon, 20 Jul 2020 08:31:48 GMT

👉👈🤣

Re: refund

zblackma — Mon, 20 Jul 2020 10:04:49 GMT

@computergeek541 there was another user here yesterday, insulting everyone that seemed to get a refund for the initial activation on a new plan and has probably moved on to Lucky.

@mihyazmurat pre-deposited $150 into the PM and cant ask for it back? Sorry may would have been a better word instead of should .

Re: refund

computergeek541 — Mon, 20 Jul 2020 11:42:39 GMT

@zblackma wrote:
@computergeek541 there was another user here yesterday, insulting everyone that seemed to get a refund for the initial activation on a new plan and has probably moved on to Lucky.

@mihyazmurat pre-deposited $150 into the PM and cant ask for it back? Sorry may would have been a better word instead of should .

I know which user you are speaking of, but that's really a case of someone getting it done by being very vocal.

Clearly, nothing is impossible, but officially, there are no refunds, nor should customers expect one.