topic Re: Cancel account help in Get Support

Cancel account help

Kiaras2001 — Wed, 05 Jan 2022 17:30:26 GMT

I don't have access to my public mobile account. I didnt register and have lost my sim card. I would like close my account completely, can someone please assist me?

Re: Cancel account help

gpixel — Sun, 19 Jul 2020 18:11:57 GMT

@Kiaras2001 if you aren't registered for auto-pay it will automatically cancel the account starting from the day it gets deactivated from not renewing your service

I would suggest contacting customer support so you can create an account to manage this

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Re: Cancel account help

gblackma — Sun, 19 Jul 2020 18:46:02 GMT

@Kiaras2001 did you activate your sim card? Was your credit card charged? Also, how did you activate? Instore or online? Thanks. If online amd you've access to your self service account. Log in and remove your autopay credit card.

Stay safe.

Re: Cancel account help

JoyLuck — Sun, 19 Jul 2020 18:13:54 GMT

@Kiaras2001 wrote:
I don't have access to my public mobile account. I didnt register and have lost my sim card. I would like close my account completely, can someone please assist me?

To remove autopay from your account call 1 855 4PUBLIC.

Re: Cancel account help

geopublic — Sun, 19 Jul 2020 18:58:32 GMT

@Kiaras2001 Submit a ticket to PM. Note that you need to be able to prove that you are the owner of the account before they will consider doing anything.

Re: Cancel account help

Triguy — Sun, 19 Jul 2020 18:55:47 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.