topic Re: Data Usage? in Get Support

Data Usage?

gwood — Wed, 05 Jan 2022 17:30:01 GMT

On my public mobile account it says my usage is 216.326 MB but on my phone it's 189 MB. Why is this? I just hope Public is accurate bc I don't want to lose money where I don't have to.

Re: Data Usage?

gblackma — Wed, 12 Aug 2020 22:14:10 GMT

@gwood Public Mobile is on a 30 day cycle some phones are not. This may account for the difference. Please Ccheck your apps to see who may ne the culprits. They are pretty good at tracking the data used here. If you still feel that an error occurred, then contact a moderator and ask them to look into it for you. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: Data Usage?

Kvee88 — Wed, 12 Aug 2020 22:32:32 GMT

In your phone settings you should be able to set your data billing cycle, although some phones may not have the 30 day setting that you will need with public mobile

Re: Data Usage?

will13am — Wed, 12 Aug 2020 22:40:07 GMT

@gwood , it could the monthly usage cycle on the phone being out of step with the 30 day plans. If you are running an android phone, consider installing this app to track data usage. It was made by a Public Mobile customer and is totally suited to the 30 day plan.

https://play.google.com/store/apps/details?id=com.iwik.datawitnesspm&hl=en

Re: Data Usage?

gpixel — Wed, 12 Aug 2020 22:50:08 GMT

@gwood PM's system renews your data/plan 12:00et. so if you're on the west your plan renews a day before the renewal date

ie. 12:00et aug.12

9:00pt aug.11