topic Re: why cant public have a phone service where u call and get an agent in Get Support

why cant public have a phone service where u call and get an agent

jstorey72 — Wed, 05 Jan 2022 17:30:08 GMT

i have a 5 minute problem that has now turned into a 16 hour problem because i this company wants to do is email or use some stupid robot i dont want to use public any more i have had **bleep** service it seems that no one cares

Re: why cant public have a phone service where u call and get an agent

Jb456 — Sun, 19 Jul 2020 12:40:35 GMT

This is just how public mobile does things so we can all enjoy lower prices. It does state this on the main page before deciding to join this service.

What is your issue? Maybe we can help.

Re: why cant public have a phone service where u call and get an agent

shep22 — Sun, 19 Jul 2020 12:41:30 GMT

@jstorey72 This service is not for everyone if you don’t like to solve your issues online maybe it’s not for you

Re: why cant public have a phone service where u call and get an agent

Danchvn — Sun, 19 Jul 2020 12:41:31 GMT

@jstorey72 If you are willing to provide some information/details on the problem you are having with this service some of our community members will definitely try to help you.

Re: why cant public have a phone service where u call and get an agent

jstorey72 — Sun, 19 Jul 2020 12:42:47 GMT

yea but no one told me that at the store where i bought the sim car and decided to go with this crap service if i was properly informed i would not have chosen this public crap. but people are given half truths

Re: why cant public have a phone service where u call and get an agent

Jb456 — Sun, 19 Jul 2020 12:44:49 GMT

@jstorey72 it's not a bad service you're actually on the Telus network as Telus owns Public Mobile.

So can you explain the issue you're having so we can help you?

Re: why cant public have a phone service where u call and get an agent

shep22 — Sun, 19 Jul 2020 12:44:52 GMT

@jstorey72 Hi instead of complaining why not let us try and help what is the issue

Re: why cant public have a phone service where u call and get an agent

jstorey72 — Sun, 19 Jul 2020 12:55:20 GMT

i have tried but im always sent to some site i already tried or given soime bull info

edited by computergeek541: edited language as per terms of service of website

Re: why cant public have a phone service where u call and get an agent

jstorey72 — Sun, 19 Jul 2020 12:45:49 GMT

no kidding i already new that

Re: why cant public have a phone service where u call and get an agent

Jb456 — Sun, 19 Jul 2020 12:46:50 GMT

@jstorey72 you haven't tried on these forums yet as this is your first post.

Normally you write your issue here and if we can't help we direct you to the moderators..

From what I gather on your first post you been talking to Simon the chat bot.

Can you please explain your issue?

Re: why cant public have a phone service where u call and get an agent

gblackma — Sun, 19 Jul 2020 12:47:08 GMT

@jstorey72 welcome to PM. So what's the problem? Thanks. Stay safe.

Re: why cant public have a phone service where u call and get an agent

jstorey72 — Sun, 19 Jul 2020 12:47:31 GMT

lucky is a a way better service provider

Re: why cant public have a phone service where u call and get an agent

Danchvn — Sun, 19 Jul 2020 12:51:07 GMT

@jstorey72 Many people have received help from knowledgeable users here when they ran into issues. If you post the problems you are having with your service here we may be able to help you with it.

Re: why cant public have a phone service where u call and get an agent

Jb456 — Sun, 19 Jul 2020 12:51:34 GMT

@jstorey72

If that's how you feel than maybe you should consider that service. However you did join Public Mobile at that store. So if you can answer these questions we can try helping you.

Make/model of phone?

Plan you're on?

Detailed explanation of issue you're having?

Re: why cant public have a phone service where u call and get an agent

Anonymous — Sun, 19 Jul 2020 12:53:16 GMT

@jstorey72 wrote:
lucky is a a way better service provider

Then have at it. You're not on a contract here.

When I was looking around a couple years ago, there was an agent that did say something about the lack of support. I thought...well I hardly ever use support with the big Telus. So I dismissed it as a concern and just a competitor gripe. And indeed, I've needed support all of once.

Re: why cant public have a phone service where u call and get an agent

jstorey72 — Sun, 19 Jul 2020 12:53:10 GMT

this is the problem when i go to set up my account. and it say ti insert you phone number for step one i get this message The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please clic and i have not created any profile or account to go into manage my service but its asking me to go to the email site. and the dumb mod i was talking to oh ill just reset you password but how can u reset a pass word that i have never had an account to in the first place

Re: why cant public have a phone service where u call and get an agent

Jb456 — Sun, 19 Jul 2020 12:55:38 GMT

@jstorey72

Clear your internet history/cookie cache then open a browser in incongnito mode. Then go to this link to create your self serve account.

https://selfserve.publicmobile.ca/self-registration/

One question however. You said you tried before. Did you get halfway through it and received an error?

Re: why cant public have a phone service where u call and get an agent

computergeek541 — Sun, 19 Jul 2020 12:56:52 GMT

@jstorey72 wrote:
lucky is a a way better service provider

You should realize that currently, Lucky Mobile doesn't not provide any customer support via call centre either.

Re: why cant public have a phone service where u call and get an agent

computergeek541 — Sun, 19 Jul 2020 12:57:02 GMT

Re: why cant public have a phone service where u call and get an agent

gblackma — Sun, 19 Jul 2020 13:06:47 GMT

@jstorey72 did you activate your SIM card instore or online? If you activated online, you created an account. If instore, clear your browser history, go to private/ incognito mode and try again to set yp your self service account. Enter the 10 digit pjone numner without any dasjes or spaces. Stay safe.