topic Re: New Account, New Phone Number, No Service in Get Support

New Account, New Phone Number, No Service

angieerickson — Wed, 05 Jan 2022 17:29:28 GMT

What am I doing wrong? I have a new sim card, activated it online, picked a new phone number, and completed the auto payment. Public mobile says I'm activated, but my phone says 'no service'. Do I need to do something else?

Re: New Account, New Phone Number, No Service

esjliv — Wed, 12 Aug 2020 02:42:23 GMT

Hi @angieerickson ,

Welcome!

Try:

reset your network settings
go to your text app settings and delete the cache
removing and reinserting your SIM
going into airplane mode for 5 mins, then back to regular mode
reboot

Also, did you confirm you have a compatible phone for Public Mobile?

To test whether your phone i’s compatibility with our network and not marked as lost or stolen, click here.Public Mobile uses the following frequency bands:

4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS).
HSPA: 850 MHz, 1900 MHz (UMTS).

FYI - This list isn't totally up to date, so your phone may still work if frequencies match above.

Re: New Account, New Phone Number, No Service

Anonymous — Wed, 12 Aug 2020 02:40:43 GMT

@angieerickson wrote:
What am I doing wrong? I have a new sim card, activated it online, picked a new phone number, and completed the auto payment. Public mobile says I'm activated, but my phone says 'no service'. Do I need to do something else?

What make/model/submodel is the phone?

Is it unlocked?

Re: New Account, New Phone Number, No Service

angieerickson — Wed, 12 Aug 2020 02:41:19 GMT

Thank you. I will try those options. 🙂

Re: New Account, New Phone Number, No Service

angieerickson — Wed, 12 Aug 2020 02:42:06 GMT

It is unlocked. I've used it with Bell and Eastlink, in the past.

Its an older iphone. iPhone 5s.

Re: New Account, New Phone Number, No Service

computergeek541 — Wed, 12 Aug 2020 02:44:59 GMT

@angieerickson wrote:
It is unlocked. I've used it with Bell and Eastlink, in the past.
Its an older iphone. iPhone 5s.

Did you run the Apple activation procedure? I know that recent iPhone devices can be activated with Apple on the device itself, but I would try connecting it to iTunes using a USB cable and a computer.

Re: New Account, New Phone Number, No Service

geopublic — Wed, 12 Aug 2020 02:44:06 GMT

@angieerickson Try restarting your phone. If it's still an issue submit a ticket to PM and ask them to reset your account as it might not have provisioned properly.

To submit a ticket click the ? bottom right and type mod.

Re: New Account, New Phone Number, No Service

Anonymous — Wed, 12 Aug 2020 02:45:20 GMT

@angieerickson wrote:
It is unlocked. I've used it with Bell and Eastlink, in the past.
Its an older iphone. iPhone 5s.

I'm more than a little hazy in Apple-speak...

try connecting usb to itunes to internet and download any updates or carrier settings.

Edit: beat me to it

Re: New Account, New Phone Number, No Service

computergeek541 — Wed, 12 Aug 2020 02:46:43 GMT

@Anonymous wrote:
@angieerickson wrote:
It is unlocked. I've used it with Bell and Eastlink, in the past.
Its an older iphone. iPhone 5s.
I'm more than a little hazy in Apple-speak...
try connecting usb to itunes to internet and download any updates or carrier settings.

Edit: beat me to it

The iTunes stuff isn't really so much about updates, but rather to check with the Apple server if a Public Mobile sim card is allowed to be used in that device.

Re: New Account, New Phone Number, No Service

angieerickson — Wed, 12 Aug 2020 02:46:53 GMT

YES! It worked!

Re: New Account, New Phone Number, No Service

Anonymous — Wed, 12 Aug 2020 02:48:42 GMT

@angieerickson wrote:
YES! It worked!

What worked? Glad to hear it nonetheless.

Re: New Account, New Phone Number, No Service

computergeek541 — Wed, 12 Aug 2020 02:49:46 GMT

@Anonymous wrote:
@angieerickson wrote:
YES! It worked!
What worked? Glad to hear it nonetheless.

Based on the solution checkmark, I'm going to assume that it was resetting the network settings and restarting the phone.

Re: New Account, New Phone Number, No Service

esjliv — Wed, 12 Aug 2020 02:50:26 GMT

@angieerickson wrote:
YES! It worked!

That's great @angieerickson !

Check to see if you can make outgoing/incoming calls & texts.

If you just ported your phone number from another cell provider it could take a few hours to complete the port.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services until the port is complete; when the port is complete the other account will close automatically.

Re: New Account, New Phone Number, No Service

angieerickson — Wed, 12 Aug 2020 02:54:50 GMT

It worked for about 30 seconds and now its back to no service.

Re: New Account, New Phone Number, No Service

esjliv — Wed, 12 Aug 2020 02:58:59 GMT

Hi @angieerickson ,

I wonder if the SIM is shifting out of place. Try removing and reinserting it.

If this continues to give you no service, contact the Moderator_Team via private message using this link maybe they can re-provision your account.

Re: New Account, New Phone Number, No Service

Anonymous — Wed, 12 Aug 2020 03:28:42 GMT

@angieerickson wrote:
It worked for about 30 seconds and now its back to no service.

So how about that itunes process?

It having been connected for 30 seconds may preclude that but hey...

Can you put the SIM in any other phone to see whether the service is all good on its own?