topic Re: the public sim card does not connect my cell phone. in Get Support

the public sim card does not connect my cell phone.

jamesnicoloff — Wed, 05 Jan 2022 17:29:25 GMT

I am a new user today but the public sim card does not connect my cell phone. I have three older cell phones.iPhone 4, Samsung GT-S5360 and a Motorazr v3. It doesn't work in any of them. How do I activate the sim card? please

Re: the public sim card does not connect my cell phone.

gblackma — Wed, 12 Aug 2020 00:33:29 GMT

@jamesnicoloff did you activate your SIM card? You have to activate your service before the sim will work.

Here's 4 articles on activation and porting and the Refer a friend reward if you need them:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Re: the public sim card does not connect my cell phone.

darlicious — Wed, 12 Aug 2020 00:53:24 GMT

@jamesnicoloff

What are the messages you are getting when you put the sim card in each phone? No sim? Sim card error? No sim card detected? Sim card error? Sim card lock?

Re: the public sim card does not connect my cell phone.

gpixel — Wed, 12 Aug 2020 00:55:30 GMT

@jamesnicoloff these devices are so old.. I know the RAZR v3 and the Samsung do not have the correct frequencies to work with pm. not sure about the iPhone 4

Re: the public sim card does not connect my cell phone.

darlicious — Wed, 12 Aug 2020 01:01:46 GMT

@gpixel @jamesnicoloff

The iphone4 should work as long as you do the software updates.....is the iphone4 locked to the former provider? Do you know which provider it came from?

Re: the public sim card does not connect my cell phone.

computergeek541 — Wed, 12 Aug 2020 01:30:29 GMT

@gpixel wrote:
@jamesnicoloff these devices are so old.. I know the RAZR v3 and the Samsung do not have the correct frequencies to work with pm. not sure about the iPhone 4

Samsung GT-S5360 is compatible with Public Mobile as it has UMTS bands 2 and 5. The iPhone 4 is also compatible frequency-wise. The only one out of that list that absolutely would not work is the Razr v3.

Re: the public sim card does not connect my cell phone.

jamesnicoloff — Wed, 19 Aug 2020 12:04:34 GMT

One of your technical advisers finally solved the problem and as of August 17 I have service. Can I have a credit for the 8 days I didn't have service?

Re: the public sim card does not connect my cell phone.

kb_mv — Wed, 19 Aug 2020 12:28:57 GMT

@jamesnicoloff I don't think asking for a rebate or to move your renewal date or even to get some freebies for your inconvenience is asking too much. Reply to the ticket you were using asking about it.

Re: the public sim card does not connect my cell phone.

darlicious — Wed, 19 Aug 2020 13:11:01 GMT

@jamesnicoloff

What was the cause of the issue? Which plan are you on?

Re: the public sim card does not connect my cell phone.

jamesnicoloff — Thu, 20 Aug 2020 02:12:34 GMT

since I had 8 days with no solution even though I asked for help on August 9 I thought I should get a credit or a new start date of August 17, 2020 when a technician in Calgary spent over an hour with me on my landline to try different things until I finally got connected to Public.

Re: the public sim card does not connect my cell phone.

jamesnicoloff — Thu, 20 Aug 2020 02:18:08 GMT

The apple iPhone 4 is now working fine.

Re: the public sim card does not connect my cell phone.

darlicious — Thu, 20 Aug 2020 10:52:09 GMT

@jamesnicoloff

You had a tech team member from public mobile call you and help you get the sim card to work in your iPhone? Or did an apple team member help You?

If you feel it was public mobiles fault that you couldn't get the sim card to work in your iphone4 then contact the moderators and ask for a credit equal to about one week or 25% of your plan. If your on the $40 plan then ask for a $10 credit or the $15 ask for $3.75. Worst that can happen is they say no.