topic Re: Network Setting LTE or 3G ? in Get Support

Network Setting LTE or 3G ?

cossak2007 — Wed, 05 Jan 2022 17:29:25 GMT

While talking to Telus this past week about another issue, they mentioned that all Public Mobile users should be using 3G instead of LTE settings.

Is there something that I may have misunderstood as to the reasoning of their statement?

Re: Network Setting LTE or 3G ?

Dunkman — Sat, 18 Jul 2020 14:28:29 GMT

@cossak2007

You could choose either.

Most customers leave on LTE, since then you will get LTE latency, with 3G capped speeds.

Other customers manually choose 3G speed. No capped data speeds, but you will lose the LTE latency.

Depends on what works better with your phone and your specific area.

Re: Network Setting LTE or 3G ?

ShawnC13 — Sat, 18 Jul 2020 14:33:38 GMT

@cossak2007 wrote:
While talking to Telus this past week about another issue, they mentioned that all Public Mobile users should be using 3G instead of LTE settings.
Is there something that I may have misunderstood as to the reasoning of their statement?

Telus Reps are going to say that to try and really differentiate between their data. While yes there is a speed difference it isn't noticeable to the everyday user. On LTE you will get better latency but capped at 3 MBs. If you connect to the 3G network you can get faster speeds but lose on the better latency.

Re: Network Setting LTE or 3G ?

gblackma — Sat, 18 Jul 2020 14:54:38 GMT

@cossak2007 you get edit LTE speed throttled to 3mbts but there is a latency in the system that allows you to get unthrottled 3g speed max 20 mbts or 40 mbts depending on the bands available. You can set It to either LTE or 3g as mentioned by @Dunkman or both depending on what's best for you.@sheytoon is better able to explain this . Stay safe.

Re: Network Setting LTE or 3G ?

computergeek541 — Sat, 18 Jul 2020 15:13:10 GMT

@cossak2007 wrote:
While talking to Telus this past week about another issue, they mentioned that all Public Mobile users should be using 3G instead of LTE settings.
Is there something that I may have misunderstood as to the reasoning of their statement?

The information that you were given by Telus is likely an encouragement to experiment with this setting and to compare data peformance.

However, I would not automatically follow information provided by Telus unless that employee is spefiflcally trained in Public Mobile matters.

To say that all Public Mobile customers should only use the 3g network is also factually incorrect. If someone is on an old LTE plan, this will usually only result in slower data speeds.

Re: Network Setting LTE or 3G ?

Danchvn — Sat, 18 Jul 2020 14:53:43 GMT

If you do set it to 3G I'm told you would also not receive emergency alerts as they apparently use 4G.

Anyone, please feel free to correct me if I'm wrong about this.

Re: Network Setting LTE or 3G ?

computergeek541 — Sat, 18 Jul 2020 15:12:41 GMT

@Danchvn wrote:
If you do set it to 3G I'm told you would also not receive emergency alerts as they apparently use 4G.
Anyone, please feel free to correct me if I'm wrong about this.

You are right that the official emergency alerts won't be received if LTE is disabled.

However, such information is often provided by Google or various weather apps. Using this method to receive this information requires an internet connection, while those that are sent out through the official alert system do not.

Re: Network Setting LTE or 3G ?

KMan32 — Sat, 18 Jul 2020 15:20:22 GMT

Perhaps set it to automatic then check apn settings

Re: Network Setting LTE or 3G ?

popping — Sat, 18 Jul 2020 15:24:45 GMT

@cossak2007

PM uses 3G for voice calls only. Therefore, you should not configured your phone to use LTE only. I configured my phone to auto switching between 3G and LTE.

Re: Network Setting LTE or 3G ?

buddshek2 — Sat, 18 Jul 2020 16:15:47 GMT

Ii believe that you are on the $120 12gb for 90 days grandfathered plan which has full LTE. Your data is not slowed down. You should keep it on LTE all of the time.

Re: Network Setting LTE or 3G ?

cossak2007 — Sat, 18 Jul 2020 16:04:21 GMT

What is LTE latency.?

Re: Network Setting LTE or 3G ?

cossak2007 — Sat, 18 Jul 2020 16:16:33 GMT

I am on the old 90 day plan..almost 4 years ago.

Is Buddshek2 correct that I have full LTE?

Re: Network Setting LTE or 3G ?

Triguy — Sat, 18 Jul 2020 16:16:40 GMT

Network latency refers to the time required for a packet of data to travel round trip between two points. ... As a general rule, the lower the network latency, the better the user experience.

Re: Network Setting LTE or 3G ?

Dunkman — Sat, 18 Jul 2020 16:19:13 GMT

@cossak2007 wrote:
I am on the old 90 day plan..almost 4 years ago.
Is Buddshek2 correct that I have full LTE?

@cossak2007

You likely have the full LTE. Check your self service account. Plan details. If 3G, it will mention 3G speeds. If no mention of 3G, you have full LTE.

Re: Network Setting LTE or 3G ?

gblackma — Sat, 18 Jul 2020 16:20:19 GMT

@cossak2007 you should be on full LTE. Log into your self service account and see if you are. If it doesn't say 3g speed then you are.Stay safe.

Re: Network Setting LTE or 3G ?

fdrcamb519 — Sat, 18 Jul 2020 16:30:32 GMT

@cossak2007

I have an iPhone SE, for me I tried both settings 3G and LTE and seems better and faster on 3G on my phone

Re: Network Setting LTE or 3G ?

cossak2007 — Sat, 18 Jul 2020 18:09:29 GMT

Can't find whether LTE or 3G in my plan.

Where exactly am I supposed to find this info?

Re: Network Setting LTE or 3G ?

esjliv — Sat, 18 Jul 2020 18:19:58 GMT

@cossak2007

Under your Plan & Add-Ons TAB on your account in Self Serve...will look something like this:

Re: Network Setting LTE or 3G ?

gpixel — Sat, 18 Jul 2020 18:39:38 GMT

@cossak2007 I don't think it displays as full lte, but it is. if it isn't labeled 3g, then it's full LTE

Re: Network Setting LTE or 3G ?

cossak2007 — Sat, 18 Jul 2020 18:37:56 GMT

My Plan

This is what I got

This plan includes: -
- 12GB Data
- Expired
- Unlimited International Text
- Unlimited Provincial Talk