topic Re: phone died in Get Support

phone died

mrtmac9 — Wed, 05 Jan 2022 17:29:13 GMT

My phone died right at the beginning of this billing cycle. I've already cancelled auto pay. Can i receive a refund for the remainder of the month as I will have to switch phone companies?

Re: phone died

shep22 — Tue, 11 Aug 2020 19:53:59 GMT

@mrtmac9 wrote:
My phone died right at the beginning of this billing cycle. I've already cancelled auto pay. Can i receive a refund for the remainder of the month as I will have to switch phone companies?

@mrtmac9 I am sorry but Public is prepaid there are no refunds

Re: phone died

gblackma — Tue, 11 Aug 2020 19:54:44 GMT

Sorry @mrtmac9 PM is a prepaid service and there are no refunds. What do you mean your phone died? Thanks. Stay safe.

Re: phone died

sunflowershine — Tue, 11 Aug 2020 19:54:56 GMT

@mrtmac9 There will be no refund in this situation. But you can try to contact the moderator. Good luck!

Re: phone died

RossN — Tue, 11 Aug 2020 19:58:38 GMT

@mrtmac9 wrote:
My phone died right at the beginning of this billing cycle. I've already cancelled auto pay. Can i receive a refund for the remainder of the month as I will have to switch phone companies?

@mrtmac9 sorry to hear your leaving remember that your account needs to be active to port your number

Re: phone died

will13am — Tue, 11 Aug 2020 20:11:18 GMT

@mrtmac9 , I am not sure why you need to switch companies just because your phone died. There many options available to purchase phones that don't involve going to a carrier. I dare say most of us here have non carrier phones.

Re: phone died

geopublic — Tue, 11 Aug 2020 20:57:04 GMT

@mrtmac9 wrote:
My phone died right at the beginning of this billing cycle. I've already cancelled auto pay. Can i receive a refund for the remainder of the month as I will have to switch phone companies?

@mrtmac9 As others have mentioned Public Mobile is prepaid so no refunds, but if you are thinking of changing companies and if you want to port out your existing number then you account needs to remain active otherwise porting will not occur.