topic Re: Text messages in Get Support

Text messages

DanTech — Wed, 05 Jan 2022 17:29:11 GMT

I've just signed up with public and ported my own number.

I can call, text and receive calls but I cannot receive texts. It's now been over 3 hours since the porting was activated.

Please help!

Re: Text messages

gblackma — Tue, 11 Aug 2020 19:52:55 GMT

@DanTech Try these tricks to reset your service. You could try in order:
1.Restarting your phone. Turn it off, remove the SIM card, reinsert it, wait 5 minutes and restart it.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.

If they fail, your sim may not have provisioned correctly. Contact the moderators and ask them to fix it for you.

There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Welcome to PM.

Re: Text messages

sunflowershine — Tue, 11 Aug 2020 19:58:03 GMT

@DanTech Welcome to PM!

Are you using iphone? If so, you may need to correct the setting for both imessage and text message.

Re: Text messages

DanTech — Tue, 11 Aug 2020 20:09:32 GMT

No. It's an unlocked note 10 + previously used on bell.

Re: Text messages

gblackma — Tue, 11 Aug 2020 20:12:07 GMT

@DanTech Try force closing your text app and restart your phone. And a network reset and restart your phone if it doesn't automatically do so. Stay safe.

Re: Text messages

gpixel — Tue, 11 Aug 2020 20:12:52 GMT

@DanTech reset your network settings

1. Open Settings>General Management>Reset
2. Tap Reset Network Settings>Tap Reset Settings
If prompted enter your pin, passcode
3. Tap Reset Settings 1 more time to confirm
4. Restart

Re: Text messages

geopublic — Tue, 11 Aug 2020 21:08:16 GMT

@DanTech wrote:
I've just signed up with public and ported my own number.
I can call, text and receive calls but I cannot receive texts. It's now been over 3 hours since the porting was activated.
Please help!

@DanTech Can you receive calls from callers that are not on the Telus network? If not, then the port hasn't completed

If you can receive calls and you haven't messed with the SMSC number then go into Settings and then Apps and find whatever texting program you're using and tap Storage then Clear Cache then back then Force Stop - and restart your phone.