topic Re: Voucher in Get Support

Voucher

Izzyjohnston — Wed, 05 Jan 2022 17:29:11 GMT

First voucher was saying invalid.. now saying already used

Re: Voucher

gpixel — Fri, 17 Jul 2020 21:12:29 GMT

@Izzyjohnston check your account if you have available funds"

contact customer support here if it's not in there

type "voucher invalid"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Re: Voucher

kb_mv — Fri, 17 Jul 2020 21:13:13 GMT

@Izzyjohnston Did you go into your self serve to see if it was in fact deposited? Where was the voucher from?

Re: Voucher

maximum_gato — Fri, 17 Jul 2020 21:15:11 GMT

@Izzyjohnston

Where did you buy your voucher? How long ago? Are you entering it online? Call 611 and see what it tells you.....

Re: Voucher

gblackma — Fri, 17 Jul 2020 21:32:35 GMT

@Izzyjohnston recently when I added two vouchers through the one time payment option in my self service account.

I received almost immediate confirmation by text message via 611. Please check to see if you got one. Thanks. Also make sure that you are entering the correct numbers. Its usually a 12 digit number on your receipt.

If this fails, you can take a snapshot of the voucher and contct the moderators and ask them to add it and to apply payment and reactivate your service if necessary. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: Voucher

geopublic — Fri, 17 Jul 2020 22:45:40 GMT

@Izzyjohnston wrote:
First voucher was saying invalid.. now saying already used

@Izzyjohnston Sounds like the funds were added to your account. Just dial 611 and if the funds are reported as part of your balance all is good.