topic Re: No Internet Connection in Get Support

No Internet Connection

bernamyr — Wed, 05 Jan 2022 17:29:01 GMT

I cant connect to the network to use my data when i am outside the WiFi area. I have shut off my cell and taken out the SIM CARD. Still not working. Bills are paid. Using same phone for 1 1/2 years. I have also tried the APN...all looks ok on that front. Still NO INTERNET CONNECTION. What else can I do??? Please HELP ME!

Re: No Internet Connection

RossN — Fri, 17 Jul 2020 17:49:57 GMT

@bernamyr hi have you checked your self serve do you have any data left?

Re: No Internet Connection

kselmak — Fri, 17 Jul 2020 17:50:10 GMT

Try network reset

How much data do you have left?

Re: No Internet Connection

gpixel — Fri, 17 Jul 2020 17:50:55 GMT

@bernamyr what's the make and model of the device?

Re: No Internet Connection

B12 — Fri, 17 Jul 2020 18:05:26 GMT

Do your settings in your APN for PM look like this?

Re: No Internet Connection

geopublic — Fri, 17 Jul 2020 18:12:18 GMT

@bernamyr Post a screenshot of your APN settings if you have an Android phone. If you have an iPhone reset your network settings.

Re: No Internet Connection

gblackma — Fri, 17 Jul 2020 18:14:13 GMT

@bernamyr check to see if you have inadvertantly turned data off. Enable it and try sending an mms message. If it works, your APN settings are correct. If it doesn't, try the network reset as suggested by @kselmak . Also, what's the make and model of your phone as asked by @gpixel? Do you still need help? Or is your phone working properly now. Thanks. Stay safe.

Re: No Internet Connection

bernamyr — Fri, 17 Jul 2020 18:23:02 GMT

Samsung Galaxy J3

Re: No Internet Connection

Triguy — Fri, 17 Jul 2020 18:26:07 GMT

Try removing and reinstalling your sim card. Try rebooting your phone. If you have another phone try swapping the sim.

Re: No Internet Connection

gblackma — Fri, 17 Jul 2020 19:34:19 GMT

@bernamyr reset your network settings and restart your phone if it doesn't automatically do so.

Samsung Galaxy J3 V / J3 (2016) - Reset Network Settings

From a Home screen, navigate: Apps > Settings. > Backup and reset. These instructions apply to Standard mode only.
Tap Reset network settings.
Tap RESET SETTINGS.
If applicable, enter the PIN, password, fingerprint, or pattern then tap RESET SETTINGS again to confirm.

Stay safe.

Re: No Internet Connection

bernamyr — Fri, 17 Jul 2020 18:33:39 GMT

Some things are the same but some are different. Should I change the different things to look like what you sent me?

Re: No Internet Connection

gblackma — Fri, 17 Jul 2020 18:34:29 GMT

@bernamyr your phone doesn't seem to have the required LTE bands.

https://www.gsmarena.com/samsung_galaxy_j3_(2016)-7760.php . In areas with only 4g, you will not be able to connect to the internet. You will still be able to send and receive mms messages. Have you ever gotten an alert on that phone? Thanks.

Re: No Internet Connection

gblackma — Fri, 17 Jul 2020 18:36:01 GMT

No @bernamyr enable data and try sendimg an mms text message. If you can, your APN settings are correct. Stay safe.

Re: No Internet Connection

gpixel — Fri, 17 Jul 2020 18:42:14 GMT

https://www.google.com/amp/s/m.gsmarena.com/samsung_galaxy_j3_(2018)-ampp-8928.php

OP might have this version

Re: No Internet Connection

bernamyr — Fri, 17 Jul 2020 18:58:07 GMT

Where do I check to see if DATA is turned off inadvertently?

I have a Samsung Galaxy J3.

Still showing NO CONNECTION.

Re: No Internet Connection

bernamyr — Fri, 17 Jul 2020 19:03:29 GMT

I tried turning phone off totally. Then tried turning phone off and taking out SIM CARD. Waited about 5 min to put SIM card back into phone. Turned it on but still NO INTERNET CONNECTION.

Re: No Internet Connection

gblackma — Fri, 17 Jul 2020 19:09:19 GMT

@bernamyr here's how to check if your data is enabled.

Samsung Galaxy J3 V / J3 (2016) - Turn Data On / Off

From a Home screen, navigate: Apps > Settings. > Data usage. These instructions apply to Standard mode only.
Tap the Mobile data switch to turn on or off.

If it isn't, switch it on and try sending an mms/ picture text message. If that works, your APN settings are correct and you should be able to surf the intwrmet. Stay safe.

Re: No Internet Connection

popping — Fri, 17 Jul 2020 19:17:17 GMT

@bernamyr wrote:
I tried turning phone off totally. Then tried turning phone off and taking out SIM CARD. Waited about 5 min to put SIM card back into phone. Turned it on but still NO INTERNET CONNECTION.

1. It is time to test your PM SIM card on another phone from friend or family to determine the problem is your phone or PM issue.

2. Configure your phone to auto switching between 3G and LTE 4G signals. Location without 4G, your phone will switch to #G and vice versa.

Re: No Internet Connection

bernamyr — Fri, 17 Jul 2020 19:18:48 GMT

I have DATA left. Used 161.779 MB and 862.221 MB left. Thank You!

Re: No Internet Connection

gpixel — Fri, 17 Jul 2020 19:25:46 GMT

@bernamyr are any of your other services working, calls/texts?