topic US data add on not working in Get Support

US data add on not working

gblackburn — Wed, 05 Jan 2022 17:28:48 GMT

Hello, I have added US data to my plan (which I have done multiple times before) and it's not working this time.

hairbag1 — Tue, 11 Aug 2020 16:02:11 GMT

@gblackburn wrote:
Hello, I have added US data to my plan (which I have done multiple times before) and it's not working this time.

Not sure which add-on you're talking about. If it's the 10 Day US Roaming data add-on...you need to be in US for it to work.

Log into your account...do you see the $$ sitting in Available Funds. If so...you need to go back and buy the add-on you want.

Restart phone.

shep22 — Tue, 11 Aug 2020 16:02:14 GMT

@gblackburn wrote:
Hello, I have added US data to my plan (which I have done multiple times before) and it's not working this time.

@gblackburn hi if you mean the 10 day roaming data you need to be in the US to use it

gblackma — Tue, 11 Aug 2020 16:10:28 GMT

@gblackburn if you are in the US enable roaming and restart your phone. Stay safe.

gpixel — Tue, 11 Aug 2020 16:24:59 GMT

contact customer support mods if you are still experiencing issues

type "data troubleshooting"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response