topic Re: Area code 672 cannot receive incoming calls in Get Support

Area code 672 cannot receive incoming calls

vvdska — Wed, 05 Jan 2022 17:28:39 GMT

Hello all,

I've been using Public Mobile for about a month now, my number having the new area code 672 and I've had a lot of problems since:

1. Cannot call a certain toll free number: contacted Mods / Technical teams and they said it was because the toll free number had not been set to recognize 672 as local.

2. Some online forms returned "invalid phone number" for area code 672.

3. Just this morning, someone with area code 604 tried calling me but got the message “we couldn’t complete the call, check the number, add country code and area code” instead (tried with and without country code +1). However, it connected when I called them back.

I could still receive SMS and calls (though I'm not sure everything because I've only noticed by one person about calls not going through). Also, the person unable to call me was from government service so I cannot ask them to call me again to check, unfortunately.

I want to ask the community if you also got similar issues, and if yes, was it a problem for area code 672 in general, or a Public Mobile-specific one. The problem with incoming calls not connecting is the most severe because I don't want to miss any important calls. I'm considering changing my phone number to an older area code, but it would be quite a hassle so I want to make sure to identify the correct source of the problem before committing.

Thanks a lot.

Re: Area code 672 cannot receive incoming calls

hairbag1 — Fri, 17 Jul 2020 00:50:10 GMT

@vvdska wrote:
Hello all,

I've been using Public Mobile for about a month now, my number having the new area code 672 and I've had a lot of problems since:
1. Cannot call a certain toll free number: contacted Mods / Technical teams and they said it was because the toll free number had not been set to recognize 672 as local.
2. Some online forms returned "invalid phone number" for area code 672.
3. Just this morning, someone with area code 604 tried calling me but got the message “we couldn’t complete the call, check the number, add country code and area code” instead (tried with and without country code +1). However, it connected when I called them back.

I could still receive SMS and calls (though I'm not sure everything because I've only noticed by one person about calls not going through). Also, the person unable to call me was from government service so I cannot ask them to call me again to check, unfortunately.

I want to ask the community if you also got similar issues, and if yes, was it a problem for area code 672 in general, or a Public Mobile-specific one. The problem with incoming calls not connecting is the most severe because I don't want to miss any important calls. I'm considering changing my phone number to an older area code, but it would be quite a hassle so I want to make sure to identify the correct source of the problem before committing.

Thanks a lot.

The only problem area codes are the 672...that I've read about here. Most / all other Cdn area codes don't have any problems you're experiencing. I've read that others with 672 have problems with calling / texting too...not just Public Mobile customers.

Unfortunately...a new number seems to be in your future.

Welcome to PM.

Re: Area code 672 cannot receive incoming calls

vvdska — Fri, 17 Jul 2020 00:50:28 GMT

Thanks for the reply. It is very unfortunate, especially when new customers aren't informed about potential problems when first activating.

So if I decided to change my number, which area codes do you suggest to get? Are there any others to avoid too?

Re: Area code 672 cannot receive incoming calls

hairbag1 — Fri, 17 Jul 2020 00:52:09 GMT

@vvdska wrote:
Thanks for the reply. It is very unfortunate, especially when new customers aren't informed about potential problems when first activating.

So if I decided to change my number, which area codes do you suggest to get? Are there any others to avoid too?

I've used 250 for years without issue. 604 has been around forever too.

Re: Area code 672 cannot receive incoming calls

gblackma — Fri, 17 Jul 2020 00:55:51 GMT

Re: Area code 672 cannot receive incoming calls

hairbag1 — Fri, 17 Jul 2020 01:04:05 GMT

List of British Columbia area codes

From Wikipedia, the free encyclopedia

This is a list of area codes in the province of British Columbia:

604: Created in 1947 as British Columbia's original area code. It currently covers the City of Vancouver, the Lower Mainland, Sunshine Coast, Howe Sound and lower Fraser Valley.
250: Split in 1996 from 604. Serves most of British Columbia including Vancouver Island.
778: Created in 2001 as overlay for Vancouver and the lower Fraser Valley in 2001. Extended to entire province in 2007.
236: Created in 2001 (effective 2013), overlays onto all of British Columbia.
672: Created in 2011 (effective 2019), overlays onto all of British Columbia.

Re: Area code 672 cannot receive incoming calls

gblackma — Fri, 24 Jul 2020 20:17:55 GMT

@vvdska try for a 778 or 236 one. Also look at the 2nd set of numbers. Its the second set of numbers that determine whether your number is local or not. Ie xxx yyy xxxx. Please check the CNAC website to check if your number is local or not http://www.cnac.ca/co_codes/co_code_status.htm . , if you have friends or family with landlines, saves them from long distance charges. Stay safe.

Re: Area code 672 cannot receive incoming calls

vvdska — Fri, 17 Jul 2020 01:44:58 GMT

Thank everyone for your advice 🙏. I check in the self-serve account and only area code 236 is available there. I will contact Mods if they still have any other old area codes just to be sure.

Re: Area code 672 cannot receive incoming calls

Anonymous — Fri, 17 Jul 2020 03:02:47 GMT

@vvdska wrote:
Thank everyone for your advice 🙏. I check in the self-serve account and only area code 236 is available there. I will contact Mods if they still have any other old area codes just to be sure.

A little trick that takes a bit of time is to choose the province then city and you get a list of 5 or so numbers. If you don't like them, flip to the next alphabetical city and it gives you that list but then flip back to your desired city and it gives another set of numbers for that city. Doing that for a while may pop up with the odd area code/prefix that you might like. The number probably won't be great but it's the area code/prefix anyway.

I eventually found what I thought to be pretty cool new numbers so I chose one. I did see the odd 250 go by. But I picked a new 236.

Re: Area code 672 cannot receive incoming calls

vvdska — Fri, 17 Jul 2020 03:48:31 GMT

@Anonymous wrote:
@vvdska wrote:
Thank everyone for your advice 🙏. I check in the self-serve account and only area code 236 is available there. I will contact Mods if they still have any other old area codes just to be sure.
A little trick that takes a bit of time is to choose the province then city and you get a list of 5 or so numbers. If you don't like them, flip to the next alphabetical city and it gives you that list but then flip back to your desired city and it gives another set of numbers for that city. Doing that for a while may pop up with the odd area code/prefix that you might like. The number probably won't be great but it's the area code/prefix anyway.
I eventually found what I thought to be pretty cool new numbers so I chose one. I did see the odd 250 go by. But I picked a new 236.

Hi, did you have any problems using 236? If I cannot get a hold of any 250 or 778, I might need to consider 236 too.

Re: Area code 672 cannot receive incoming calls

Anonymous — Fri, 17 Jul 2020 03:59:27 GMT

@vvdska wrote:
Hi, did you have any problems using 236? If I cannot get a hold of any 250 or 778, I might need to consider 236 too.

I'm a very light user so I haven't experienced every event. I did have a dropped call this evening.

The 236 number has been fine. (I doubt it had anything to do with the dropped call.)

Just keep flipping through sets of numbers and you might stumble across an older number that has been given up.

For us out west here, in just a few minutes now (9pm PT), a new set of numbers seem to come up active.

Re: Area code 672 cannot receive incoming calls

Nezgar — Fri, 17 Jul 2020 06:59:02 GMT

778 numbers are available in Aldergrove - within the Vancouver local calling area.

Re: Area code 672 cannot receive incoming calls

maximum_gato — Fri, 17 Jul 2020 09:04:53 GMT

@vvdska

I have several friends with the (236) area code and they haven't experienced any issues.

Re: Area code 672 cannot receive incoming calls

Nezgar — Fri, 17 Jul 2020 16:25:02 GMT

If it wasnt my primary phone I would probably enjoy a 672 area code just to hassle companies that dont support it properly... 🙂

Looks like only Telus Mobility and a sparse few VoIP providers are allocated in that area code so far.