topic Re: My phone is disconnected in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-is-disconnected/m-p/572060#M391900 <P>If you are still experiencing the issue best to get in touch with an MOD using the Community page.</P> Sun, 26 Jul 2020 11:12:07 GMT trgtrg2020 2020-07-26T11:12:07Z My phone is disconnected https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-is-disconnected/m-p/568244#M391896 Wed, 05 Jan 2022 17:28:32 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-is-disconnected/m-p/568244#M391896 ch77 2022-01-05T17:28:32Z Re: My phone is disconnected https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-is-disconnected/m-p/568246#M391897 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/144520">@ch77</a>&nbsp;auto-pay may have failed... try making a payment manually to restore your services</P> Thu, 16 Jul 2020 22:47:59 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-is-disconnected/m-p/568246#M391897 gpixel 2020-07-16T22:47:59Z Re: My phone is disconnected https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-is-disconnected/m-p/568247#M391898 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/144520">@ch77</a>&nbsp; has it been more than 90 days?&nbsp; If it has, then its gone and you have to start over with a new SIM and you can use your old email address. If it hasn't, why has it been disconnected?&nbsp; Lack of payment? Stopped working? Whats the message when you log into your self service account or dial 611? Thanks. Stay safe.&nbsp;</P> Thu, 16 Jul 2020 22:48:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-is-disconnected/m-p/568247#M391898 gblackma 2020-07-16T22:48:31Z Re: My phone is disconnected https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-is-disconnected/m-p/568280#M391899 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/144520">@ch77</a>&nbsp; Dial 611 if your account is suspended then just follow these prompts and try to reactivate your account.</P><P>&nbsp;</P> Fri, 17 Jul 2020 00:13:58 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-is-disconnected/m-p/568280#M391899 geopublic 2020-07-17T00:13:58Z Re: My phone is disconnected https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-is-disconnected/m-p/572060#M391900 <P>If you are still experiencing the issue best to get in touch with an MOD using the Community page.</P> Sun, 26 Jul 2020 11:12:07 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-is-disconnected/m-p/572060#M391900 trgtrg2020 2020-07-26T11:12:07Z