topic Locked account in Get Support

Locked account

Yushi — Wed, 05 Jan 2022 17:28:29 GMT

My account is locked out , I could not unlock it

Re: Locked account

esjliv — Mon, 10 Aug 2020 22:08:40 GMT

Did you try the "Forgot your password" option?

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot. Type subject "Locked out of SELF SERVE account"

2-Contact the Moderator_Team via private message using this link.

Re: Locked account

totalUser — Mon, 10 Aug 2020 22:08:37 GMT

Hi @Yushi

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Locked account

gblackma — Mon, 10 Aug 2020 22:12:57 GMT

@Yushi if its been dormant for more than 90 days then its permanently closed and you have to start over with a new SIM and email address. If not contact the moderators as mentioned above and ask them for a temporary password to your self service account. Stay safe.

Re: Locked account

russkl — Fri, 23 Oct 2020 11:25:44 GMT

Good morning.

My account got locked out. I don't remember the password. When I try to reset the password by inputting by email address. No email were sent for the past 24 hours. Please help me in unlocking my account. Thanks.

Re: Locked account

BeachNBeer — Fri, 23 Oct 2020 11:35:46 GMT

@russkl

Good Morning!

Reach out to moderator's by chat bot icon or private message.

CLICK HERE to private message

Re: Locked account

Triguy — Fri, 23 Oct 2020 11:51:29 GMT

You can send a private message to a moderator.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437