topic Re: No Incoming Texts in Get Support

No Incoming Texts

B12 — Wed, 05 Jan 2022 17:28:11 GMT

Hi,

I signed up to PM this morning and ported my number to this service. I've noticed I am able to send texts but cannot receive them. I sent myself a test text and haven't gotten it. I presume this is due to my port?

Re: No Incoming Texts

ShawnC13 — Thu, 16 Jul 2020 17:31:17 GMT

@B12 wrote:
Hi,

I signed up to PM this morning and ported my number to this service. I've noticed I am able to send texts but cannot receive them. I sent myself a test text and haven't gotten it. I presume this is due to my port?

Porting a number can take anywhere from a couple of minutes to 4 hours. If it has been longer than that I would contact the moderators. To do that click on the "?" in the bottom right hand corner of the screen and create a trouble ticket through SIMon

Re: No Incoming Texts

dude65 — Thu, 16 Jul 2020 17:48:30 GMT

Please wait until the port is fully completed. This prorcess can take up till about 4hrs on most ports. You should get a text from PM stating that it is completed.

Re: No Incoming Texts

popping — Thu, 16 Jul 2020 17:53:34 GMT

@B12

Number porting is a 2 stage process:
Stage 1. After submitted your porting request, PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] display?
If yes, PM has done its work to setup your old number for you to call out, send text and data.
If no, you should create a support ticket for moderator to investigate. Moderator wait time is up to 2 days. https://publicmobile.ca.ada.support/chat/

Stage 2. Now, you are waiting for your old provider to release you number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider. You can continue to use the old provider SIM card until it stops working which is the indication that your number was released to PM.

Re: No Incoming Texts

B12 — Thu, 16 Jul 2020 17:59:41 GMT

@popping

When I go to my PM account page, under Plan and Addons, I see the number I wish to port as during sign up I requested that my number be ported and I was never asked to pick or was never given a number by PM even just for temporary use.

On my phone under About phone, it also tells me my number is my ported number. So I guess it's a waiting game for PM to tell me it ported completely which according to NumberBarn (whom my number is coming from) it'll take up to 3 to 10 business days.