topic Rewards problem in Get Support

Rewards problem

naveen9 — Wed, 05 Jan 2022 17:27:45 GMT

I did not get any reward since beginning when I set as auto-payment option. It always show you got reward but I did not get any. Please someone solve this problem. Thank you!

Re: Rewards problem

esjliv — Mon, 10 Aug 2020 00:42:07 GMT

@naveen9 wrote:
I did not get any reward since beginning when I set as auto-payment option. It always show you got reward but I did not get any. Please someone solve this problem. Thank you!

Hello @naveen9 ,

So you say you are missing your autopay $2 monthly reward credit since you signed up? How long ago was this? If it was just within the 1st month. The 1st and 2nd $2 (so $4) gets credited on you 2nd month's bill.

Do you have a credit card registered on your My Account and it gets charged every 30 days put not less $2?

If this is the case inquire with the moderator team by either:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

2-Contact the Moderator_Team via private message using this link.

Re: Rewards problem

RossN — Mon, 10 Aug 2020 00:42:37 GMT

@naveen9 @Hi have you looked in your self serve account under rewards what does it say? Why do you think you are not getting rewards.

Re: Rewards problem

benfatto — Mon, 10 Aug 2020 00:43:34 GMT

@naveen9 Assuming you have registered a credit card and activated autopay, then open a ticket, click on https://publicmobile.ca.ada.support/chat/ and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

If you have problems submitting a ticket, you can also send a private message to the moderators, but this alternative contact method may have a longer response time. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437Click it then login

Re: Rewards problem

gblackma — Mon, 10 Aug 2020 00:45:52 GMT

@naveen9 does your $2 autopay reward show up in the rewards section of your self service account overview page? It should look like below.

If it doesn't then you may not have enabled it.
1. Go the "Payment" tab
2. Click the BIG "Manage Autopay" icon beside "One time payment"
3. Then click "Add Autopay"

Stay safe.

Re: Rewards problem

mimmo — Mon, 10 Aug 2020 00:54:38 GMT

Before contacting moderators, it would be great if you could post a screenshot of your payment history. This will for sure show that rewards are missing.