topic Re: Mobile Data not working in Get Support

Re: Mobile Data not working

haregu — Wed, 05 Jan 2022 17:27:44 GMT

Hello,

I purchase 1GB data but my data is not working. Anyone can help me

Re: Mobile Data not working

geopublic — Wed, 15 Jul 2020 23:59:21 GMT

@haregu Purchasing an add-on is a two step process. Just go back in and try adding the add-on into your account and it should work.

Re: Mobile Data not working

haregu — Thu, 16 Jul 2020 00:15:20 GMT

@geopublic I did it but still not working

Re: Mobile Data not working

rrajnish — Thu, 16 Jul 2020 00:27:22 GMT

Was your credit card charged? If yes, please log out and log in back; the data should show up

Re: Mobile Data not working

haregu — Thu, 16 Jul 2020 00:32:29 GMT

On my add-on usage it shows and its active

Re: Mobile Data not working

rrajnish — Thu, 16 Jul 2020 00:36:05 GMT

Can you please check the settings on your phone and verify is "cellular data" is turned on.

Re: Mobile Data not working

gpixel — Thu, 16 Jul 2020 01:29:56 GMT

@rrajnish

toggle airplane mode on/off
restart your phone

Re: Mobile Data not working

haregu — Fri, 17 Jul 2020 00:06:45 GMT

@rrajnish , @gpixel

I did everything before it was working but yesterday after i use all the data i purchased more but now its not working

Re: Mobile Data not working

gblackma — Fri, 17 Jul 2020 00:09:28 GMT

@haregu restart your phone. Turn it off, wait 30 seconds and restart it. Stay safe.

Re: Mobile Data not working

rrajnish — Fri, 17 Jul 2020 00:10:02 GMT

Please check the account first to confirm available data and then check the phone settings. You may want to follow the same process as before which enabled you to use your data

Re: Mobile Data not working

haregu — Fri, 17 Jul 2020 00:27:25 GMT

@rrajnish i checked my account i've active data and the setting setup is correct but i don't know why still not working

Re: Mobile Data not working

rrajnish — Fri, 17 Jul 2020 00:30:42 GMT

Please power off and on your phone. You may want to check your hardware