topic Re: Plan renewal in Get Support

Plan renewal

nathanathorne — Wed, 05 Jan 2022 17:27:41 GMT

My plan is supposed to be on auto renewal and it still is. There’s nothing wrong with my cc and when I go into self serve to top up manually the system says the funds are already there. But the funds aren’t. Just my rewards are in my balance. My dad had the same problem earlier this week and I winder if they are related.

Re: Plan renewal

sunflowershine — Wed, 15 Jul 2020 22:10:00 GMT

@nathanathorne When is your renewal date? The fund will be withdrew at 2am EST.

Re: Plan renewal

Dunkman — Wed, 15 Jul 2020 22:13:31 GMT

@nathanathorne

Is your account status active or suspended? If active and still working, it should automatically renew itself.

If suspended, manually chose the amount you need to renew your plan.

Re: Plan renewal

gpixel — Wed, 15 Jul 2020 22:31:33 GMT

@nathanathorne contact customer support

type "payment issues"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Re: Plan renewal

MoreYummy — Thu, 16 Jul 2020 06:47:08 GMT

Do you have the service working at the moment?

Sometimes there is delay in renewal and little glitch near renewal date, but service still work.

Re: Plan renewal

maximum_gato — Thu, 16 Jul 2020 09:29:30 GMT

@nathanathorne

Are you trying to top up your account just using a regular tab in your browser? Try clearing your browser. Use only one tab in secret/incognito mode in chrome, Firefox or safari. Try adding funds and see if it accepts it. Use this method whenever you are making any changes in your account.