topic Re: Why I could not receive call? in Get Support

Why I could not receive call?

TinaZ — Wed, 05 Jan 2022 17:27:40 GMT

Re: Why I could not receive call?

Staliger — Sun, 09 Aug 2020 23:51:19 GMT

@TinaZ Did you port the number? If so, perhaps the port is not completed yet. Did you check your self-service account? Is it Active status?

Re: Why I could not receive call?

gblackma — Sun, 09 Aug 2020 23:56:35 GMT

@TinaZ if you ported your number it takes up to 7 days if its a voip or landline. And up to 3 hours to complete if from a cell provider. If its from a cell provider and its been longer than 3 hours. 5hen your port is probably stuck. Contact the moderators and ask them to fix it for you. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Welcome to PM.

Re: Why I could not receive call?

esjliv — Mon, 10 Aug 2020 00:09:42 GMT

Hi @TinaZ ,

Are you able to provide more details...

Are you not able to receive any calls or just from one particular number??

Or are you looking for someone from Public Mobile to contact you?

If so, this is an online only provider. So no phone number to call to contact anyone.

To contact the moderator_team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

He’ll give you a ticket to contact the moderators to solve your issue.

2- Contact the Moderator_Team via private message using this link.

Re: Why I could not receive call?

ziaul33 — Mon, 10 Aug 2020 14:32:18 GMT

It happen to me too. Yesterday while I joined and ported my number from previous provider, i were only able to do outgoing call, texting, but not receiving call. It were as my old provider account was still active. While you ported, old provider would send you a message to your old SIM. While you answer 'YES' u want to switch provider by 90 minutes, then old account would be deactivated by next hours; and you would be able to receive call.

Please contact MODERATOR TEAM to solve the problem.