topic Re: Link Question in Get Support

Link Question

Mattredwingsfan — Wed, 05 Jan 2022 17:27:27 GMT

Am I able to link this account I have created, with the SIM I'm trying to Activate?

Re: Link Question

gpixel — Sun, 09 Aug 2020 19:26:01 GMT

@Mattredwingsfan hi yes you can. just as long as both emails you used to register both accounts are the same

Re: Link Question

gblackma — Sun, 09 Aug 2020 19:27:22 GMT

@Mattredwingsfan you couldn't have created a self service account without an active SIM card. Log into the self service account and look under the plan section. What number shows up there? Thanks. Stay safe.

Re: Link Question

Mattredwingsfan — Sun, 09 Aug 2020 19:29:02 GMT

No it wont let me create a self service account, I can only create one for the community as I'm having issues with trying to activate a sim Card

Re: Link Question

RossN — Sun, 09 Aug 2020 19:30:40 GMT

@Mattredwingsfan wrote:
No it wont let me create a self service account, I can only create one for the community as I'm having issues with trying to activate a sim Card

@Mattredwingsfan hi therefore the answer is no until you create your self serve account

Re: Link Question

gblackma — Sun, 09 Aug 2020 19:38:15 GMT

@Mattredwingsfan restart the device that you are using to activate. Wait 50 minutes from last attempt, go to private/ incognito mode and try again to activate your SIM card. Stay safe.

Here's 3 articles on activation and porting and the Refer a friend reward if you need them:

1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

You can't port at activation from Koodoo prepaid or PC Mobile. Activate with a temporary cell phone number and contact the moderators and ask them to port it for you. Pease note your previous providers account must be active to port your number. The port will close it once its completed.

Re: Link Question

gpixel — Sun, 09 Aug 2020 19:41:54 GMT

@Mattredwingsfan since you're having issues activating follow my instructions please

type "activation issue"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response