topic Re: No data in Get Support

No data

Bmoff — Wed, 05 Jan 2022 17:27:20 GMT

So i payed my bill 3 days ago data worked fine untill today.. now I get a x where is says lte and I checked my usage and still have 3gb remaining.. is this a service issue with everyone or what's going on? Been a customer for years never had a problem thanks all

Re: No data

gpixel — Wed, 15 Jul 2020 17:02:36 GMT

@Bmoff

try restarting your phone
toggle airplane mode on/off
checnge your preferred network to 3g for a minute then back to LTE

Re: No data

Anonymous — Wed, 15 Jul 2020 17:02:45 GMT

@Bmoff wrote:
So i payed my bill 3 days ago data worked fine untill today.. now I get a x where is says lte and I checked my usage and still have 3gb remaining.. is this a service issue with everyone or what's going on? Been a customer for years never had a problem thanks all

Did you check that usage in the self-serve? Or your phone?

Is this a newish-to-you phone? Or have you had it for some time?

Re: No data

Bmoff — Wed, 15 Jul 2020 17:07:38 GMT

Thanks!! Switching to 3g worked for now at least I have some data but whenIwhen switch back to lte it works for a bit then stops again

Re: No data

Bmoff — Wed, 15 Jul 2020 17:09:33 GMT

It's newish but it's been working great for months but I'm not in my area atm maybe it can't find a lte signal? 3g is working fine now

Re: No data

geopublic — Wed, 15 Jul 2020 17:12:22 GMT

@Bmoff wrote:
Thanks!! Switching to 3g worked for now at least I have some data but whenIwhen switch back to lte it works for a bit then stops again

@Bmoff That means the LTE connection in that are is weak. Are you in a basement or underground? What kind of device are you using? Does it support most of the LTE bands that PM uses?

Re: No data

Bmoff — Wed, 15 Jul 2020 17:20:57 GMT

Not in a basement but in the the city maybe that's why? It's a Motorola g8 and it's been working fine on the lte bands I checked it all before so unless they changed it it should be compatible.. also it worked for months on lte no problems legit just started today!

Re: No data

geopublic — Wed, 15 Jul 2020 17:25:41 GMT

@Bmoff wrote:
Not in a basement but in the the city maybe that's why? It's a Motorola g8 and it's been working fine on the lte bands I checked it all before so unless they changed it it should be compatible.. also it worked for months on lte no problems legit just started today!

@Bmoff Moto G8 has great LTE band support so that is definitely not an issue in your case.

Re: No data

will13am — Wed, 15 Jul 2020 17:30:12 GMT

@Bmoff wrote:
Not in a basement but in the the city maybe that's why? It's a Motorola g8 and it's been working fine on the lte bands I checked it all before so unless they changed it it should be compatible.. also it worked for months on lte no problems legit just started today!

It could be a local network issue. If the conditions persist, then it is likely a phone problem.

Re: No data

gpixel — Wed, 15 Jul 2020 17:34:56 GMT

@Bmoff yeah this was happening to me too, I would just switch to HSPA then back to LTE.. idk what it was.. I just recently downgraded to the 1gb plan since Ive been on wifi more often. so I haven't been able to monitor it... one thing you can do is reset your network settings

open your settings
scroll down and tap system
tap reset
tap network settings reset
tap reset settings
tap reset settings again
restart your phone