topic Re: Texting and calling in Get Support

Re: Texting and calling

Boyaner — Wed, 05 Jan 2022 17:27:03 GMT

I have a Samsung Galaxy A5 2017. I am receiving some texts, but not all. Just joined PM last night. Calls are coming through fine.

Re: Texting and calling

computergeek541 — Sun, 09 Aug 2020 01:02:06 GMT

@Boyaner wrote:
I have a Samsung Galaxy A5 2017. I am receiving some texts, but not all. Just joined PM last night. Calls are coming through fine.

Did you ask for a number to be ported in? This could meant that the number porting failed. When you ask to have a phone number transfered in , text messages from other Telus, Koodo, and Public customers get delivered to your Public Mobile service, but text messages form people using any other carrier get delviered to the old carrier. Do incoming phone calls work?

Re: Texting and calling

gblackma — Sun, 09 Aug 2020 01:05:38 GMT

@Boyaner Contact the moderators and ask them to fix your port for you. Unless you ported a voip or landline. It's stuck. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: Texting and calling

Boyaner — Sun, 09 Aug 2020 01:06:30 GMT

Yes. I can make and receive calls.

Re: Texting and calling

Boyaner — Sun, 09 Aug 2020 01:07:47 GMT

I transferred the number from another provider. I had to confirm the transfer with them.

Re: Texting and calling

dabr — Sun, 09 Aug 2020 01:23:29 GMT

@Boyaner wrote:
Yes. I can make and receive calls.

@Boyaner You could try rebooting your phone. Another thing to try is to power off your phone, remove the SIM, wait a few mins then reinsert and restart your phone.

Re: Texting and calling

gblackma — Sun, 09 Aug 2020 01:24:00 GMT

@Boyaner force close your text app and restart your phone.

Re: Texting and calling

gpixel — Sun, 09 Aug 2020 04:23:34 GMT

@Boyaner hi try resetting your network settings

1. Open Settings>General Management>Reset
2. Tap Reset Network Settings>Tap Reset Settings
If prompted enter your pin, passcode
3. Tap Reset Settings 1 more time to confirm
4. Restart