topic Re: my account in Get Support

my account

alcraft2015 — Wed, 05 Jan 2022 17:27:00 GMT

why cant I log in ?

Re: my account

Dunkman — Sat, 08 Aug 2020 16:35:38 GMT

@alcraft2015

Did you forget your password?

You could try to reset your password.

https://selfserve.publicmobile.ca/forgot-password/

IF that fails, you will need to contact moderator to get access.

To contact moderator via 2 methods:

Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: my account

gpixel — Sat, 08 Aug 2020 16:36:36 GMT

@alcraft2015 hi, try using your browser in incognito or private mode before you try the password reset option

Re: my account

Staliger — Sat, 08 Aug 2020 16:40:16 GMT

@alcraft2015 If reset password didn't help, then you have 2 options:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: my account

Triguy — Sat, 08 Aug 2020 16:50:29 GMT

Try using a different browser and incognito mode. Also clear your cache and cookies then reboot.

Re: my account

tamianddan — Sat, 08 Aug 2020 17:08:53 GMT

Try to reset your password, also double check that you have the correct username or email. the username is just your email without the end part. Hope this helped 🙂

Re: my account

gpixel — Sat, 08 Aug 2020 17:39:36 GMT

@tamianddan interesting, I'm gonna try this.

*fail

Re: my account

computergeek541 — Sat, 08 Aug 2020 17:42:49 GMT

@tamianddan wrote:
Try to reset your password, also double check that you have the correct username or email. the username is just your email without the end part. Hope this helped 🙂

Please note this isn't correct and to double check your informaiton before posting. Any part of the e-mail address omitted will prevent someone from logging in.

Re: my account

NDesai — Sat, 08 Aug 2020 17:42:56 GMT

@tamianddan wrote:
Try to reset your password, also double check that you have the correct username or email. the username is just your email without the end part. Hope this helped 🙂

No, username is your email address including the @gmail.com or @outlook.com. It will not work without entering the full email address.

Re: my account

popping — Sat, 08 Aug 2020 18:52:32 GMT

@alcraft2015 wrote:
why cant I log in ?

If you activate you PM plan online, your PM self-serve account was created for your during the activation process. Your PM self-serve username is your email address and use the password you supplied during activation.

If you activated your PM plan in store, you need to create your self-serve account at home using the Create Account button on the login page. https://selfserve.publicmobile.ca/

You need to turn on your phone to receive a code to create your account.

Re: my account

Staliger — Sat, 08 Aug 2020 21:03:51 GMT

@alcraft2015 Did you have a chance to deal with the issue? Please let us know so we could advice further if needed. Thanks and stay safe.

Re: my account

sunnyday1427 — Sun, 09 Aug 2020 12:08:23 GMT

Whats the error message you are getting please?