topic Re: cant make call using phone honor 9 lite in Get Support

cant make call using phone honor 9 lite

liban961 — Wed, 05 Jan 2022 17:26:36 GMT

i have new phone Honor 9 lite from China it is unlocked.. i insert public mobile sim card,i can see service 5 bars,but i cant make phone call..i place my friends sim card Fido ,i can not make any phone call...public mobile office in Laval Montreal closed..Fido and Rogers agent told me maybe it is blocked for Canada network? any help

also i dont have free 1gb?

Re: cant make call using phone honor 9 lite

totalUser — Sat, 08 Aug 2020 00:39:05 GMT

Are you sure I had all needed 3g frequencies

You need 850 and 1900

Does data and texting work?

Try restarting

Try forcing 3g only in settings (just temporarily in network settings)

Re: cant make call using phone honor 9 lite

computergeek541 — Sat, 08 Aug 2020 00:42:42 GMT

@liban961

Public Mobile does not provide customer service over the phone, so calling them won't yield any results. As for it being blocked from Canadian networks, the device would ask for a network unlock code if that were the case. As mentioned, this is likely and issue with LTE and HSPA network settings or compatibility.

Re: cant make call using phone honor 9 lite

liban961 — Sat, 08 Aug 2020 00:46:25 GMT

i can text ok,,but can not make call

i try all setting gsm,auto etc... no luck

Re: cant make call using phone honor 9 lite

totalUser — Sat, 08 Aug 2020 02:12:57 GMT

@liban961

Stay away from gsm public doesn't support it

You need 3g UMTS (850 and 1900 MHz)

Re: cant make call using phone honor 9 lite

gblackma — Sat, 08 Aug 2020 01:01:48 GMT

@liban961 only the Global version will work for talk here according to this site

https://www.gsmarena.com/honor_9_lite-8962.php which version do you have? Stay safe.

Re: cant make call using phone honor 9 lite

geopublic — Sat, 08 Aug 2020 01:07:24 GMT

@liban961 in order to be able to make calls your phone needs to support 3G band B2 (1900) and B5 (850).

Only the global version of that phone supports the above bands. If you can't make a call then you don't have the correct model and will need a new phone.

Re: cant make call using phone honor 9 lite

gpixel — Sat, 08 Aug 2020 01:28:39 GMT

@liban961

HSDPA 850 / 900 / 1900 / 2100 - Global

if it's the global version it should work. you may have purchased the India version

try resetting your network settings

select Settings and Advanced settings.
Then tap Backup & reset.
In this menu choose Network Settings Reset.
At the end tap Network Settings Reset, and confirm the whole operation tapping Network Settings Reset one more time.

Re: cant make call using phone honor 9 lite

liban961 — Sat, 08 Aug 2020 02:21:51 GMT

only thing i dont like about public mobile is that they dont have phone line or office....we have to be online and find the solution.. it is annoying here

Re: cant make call using phone honor 9 lite

cellphoneuser1 — Sat, 08 Aug 2020 05:55:58 GMT

@liban961 Public Mobile doesn't hide that there's no call centre. Call centre at another carrier could check it your account is working but still can't fix if there's a device issue.