topic Re: Texting and calling in Get Support

Texting and calling

JacobL — Wed, 05 Jan 2022 17:26:33 GMT

For some reason some calls I get give people the message phone not in service. I can make calls and texts but I'm not receiving them. Help!

Re: Texting and calling

computergeek541 — Fri, 07 Aug 2020 22:27:39 GMT

@JacobL wrote:
For some reason some calls I get give people the message phone not in service. I can make calls and texts but I'm not receiving them. Help!

Unless you mistakenly changed the phone number on your account, there isn't anything that you could have done to have your number be reported as out of service. Assuming that the correct phone number is being called by others, you need to open a ticket by going to: https://publicmobile.ca.ada.support/chat

Re: Texting and calling

gpixel — Fri, 07 Aug 2020 22:33:35 GMT

@JacobL

try enable/disable airplane mode
try resetting your network settings

whats the make and model of the device?

Re: Texting and calling

computergeek541 — Fri, 07 Aug 2020 22:40:19 GMT

@gpixel wrote:
@JacobL

try enable/disable airplane mode
try resetting your network settings
whats the make and model of the device?

A device issue can't make the incoming caller here a "number not in service" message. Those messages are on the network side of things.

Re: Texting and calling

will13am — Fri, 07 Aug 2020 22:57:48 GMT

@computergeek541 wrote:
@gpixel wrote:
@JacobL

try enable/disable airplane mode
try resetting your network settings
whats the make and model of the device?
A device issue can't make the incoming caller here a "number not in service" message. Those messages are on the network side of things.

Agreed. Most plausible situation is porting issue.

Re: Texting and calling

Staliger — Fri, 07 Aug 2020 23:43:11 GMT

@JacobL you can contact mods and ask them to restart your account from their end. This helped me.