topic Data not accessible in Get Support

Data not accessible

Bukas — Wed, 05 Jan 2022 17:26:30 GMT

I bought a new public mobile sim last month and I did a 15$ plan which was supposed to come with a 250mb data. However this data has been unaccessible. I use wifi at home but every time I step, I tried to switched to the 250mb data, it never worked. I have never had internet access to the 250mb data on my freedom mobile number and my subscription is to be renewed in 6 days time

Re: Data not accessible

gblackma — Mon, 13 Jul 2020 23:02:24 GMT

@Bukas what's the make and model of your phone? If you could never access it. It sounds like a APN settings problem. Enable data and try sending an mms message. If you can, your APN settings are correct. Of you cant, in general,

Stay safe.

Re: Data not accessible

Bukas — Mon, 13 Jul 2020 23:10:22 GMT

My phone model is Huwai **bleep**-U02. Any idea how I can resolve the issue on this phone?

Re: Data not accessible

gblackma — Mon, 13 Jul 2020 23:18:18 GMT

@Bukas try the APN settings below.

APN settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: Not set
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: Not set
MVNO value: Not set

Save, enable data and try sending an mms message and surfing the internet. Stay safe.

Re: Data not accessible

Luddite — Tue, 14 Jul 2020 01:12:12 GMT

@Bukas Do you have autopay set up?

yes >> login to your account and see if there is a 250 meg block of data showing. If missing suggests you used it up.
no >> autopay is required to get that data bonus

Re: Data not accessible

Bukas — Tue, 14 Jul 2020 04:37:36 GMT

Thank you. Yes, thereathere is a 250mb block of data unused

Re: Data not accessible

Anonymous — Tue, 14 Jul 2020 04:58:02 GMT

@Bukas wrote:
Thank you. Yes, thereathere is a 250mb block of data unused

Did you try the APN settings provided earlier? And then turning on cell data?

Your make/model got a little lost in translation... Huawei something -U02. What was the something?