topic Re: Account password in Get Support

Account password

Shel — Tue, 04 Jan 2022 18:24:52 GMT

Hello, I have been locked out of my account and anytime I go "forgot my password" the link takes hours to show up in my email and then is expired. Now I get an error saying locked out of account contact pm. When I went to send an email it said email address didn't match even though it's always worked before.
Any advice?

Re: Account password

nishufan — Tue, 27 Dec 2016 01:34:00 GMT

Hi @Shel

Sent a private to our moderators for help. They will get back to you asap.Thanks

Re: Account password

Luddite — Tue, 27 Dec 2016 02:27:15 GMT

In addition to nishufan's suggestions

- send tech support the webform found by following the "buttons" in this link, https://publicmobile.ca/en/on/get-help

- send a private message to any moderator with your phone number and a description of what has happened. Turn on email notification for private messages as account resets are time sensitive.

Re: Account password

josephcommerce — Tue, 27 Dec 2016 04:19:47 GMT

Hi Shel,

Try the public mobile.. contact us as well.

https://www.publicmobile.ca/en/on/get-help/contact-us

See link above.

Try the contact us... (if the MOD is busy and do not reply)

You can contact them and they will issue you a case number.

Hope this help.

Remember to provide to them the more information about your account the better.

Good Luck

Re: Account password

vichee — Sun, 01 Oct 2017 06:05:11 GMT

I got locked out and can't log in. Please help!