topic Re: Plan cost has two different values on different Pages in Get Support

Plan cost has two different values on different Pages

Gardeazabal — Wed, 05 Jan 2022 17:26:05 GMT

Hello, there seems to be conflicting information as to the cost of my plan as there are different costs on these two tabs: "My Plan and Add-on ---> Plan" and "My Plan and Add-on ---> Rewards"

Could you please clarify? Thank you.

Re: Plan cost has two different values on different Pages

gblackma — Fri, 07 Aug 2020 16:28:22 GMT

@Gardeazabal when you log into your self service account. The plans cost is listed above. The amount you will pay is your plan cost less any rewards and any balance on the account. Stay safe.

Re: Plan cost has two different values on different Pages

dude65 — Fri, 07 Aug 2020 16:39:48 GMT

Your plan amount is clearly listed in your self serve acct.. When you set up the sim card you had to choose which monthly plan you wanted to get. That is the amount due every month minus any rewards. The add-ons if you purchased any, are a one time purchase. They stay with you until you have used them, up.

Re: Plan cost has two different values on different Pages

NDesai — Fri, 07 Aug 2020 16:45:25 GMT

@Gardeazabal The plan page will show the actual cost of the plan. The rewards page shows the plan cost minus your rewards. This is the actual cost that you will be charged (plan cost - rewards + tax).