topic Account disabled in Get Support

Account disabled

bellinabambina — Wed, 05 Jan 2022 17:26:01 GMT

I have an active account. I was victim to "sim jacking/sim swap fraud" 2 days ago. The Mods helped me to fix it. Now when I try to access my account, it says it has been disabled, but I did not do that. How do I resolve this? I am so paranoid that someone is going to port my number, or do something to my account again.

Re: Account disabled

Dunkman — Fri, 07 Aug 2020 14:28:00 GMT

@bellinabambina

If you can't access your self service account, you can try to reset your password.

https://selfserve.publicmobile.ca/forgot-password/

IF that does not work, you will need to contact moderator again to gain access to your account.

Re: Account disabled

bellinabambina — Fri, 07 Aug 2020 14:30:19 GMT

I tried that. Says account disabled/email address not found. Ugh.

I am waiting to hear back from a moderator. Thanks for trying. Just wanted to see if this has happened to anyone else.

Re: Account disabled

gblackma — Fri, 07 Aug 2020 14:39:35 GMT

@bellinabambina when you get back in change the following information to prevent fraudelent porting . Your name on the account could be anything ie Minnie Mouse. Just make sure that you have a record of it. And since someone else has been there. Your secret question and the answer to it. Stay safe.

Re: Account disabled

computergeek541 — Fri, 07 Aug 2020 17:41:23 GMT

@bellinabambina wrote:
I have an active account. I was victim to "sim jacking/sim swap fraud" 2 days ago. The Mods helped me to fix it. Now when I try to access my account, it says it has been disabled, but I did not do that. How do I resolve this? I am so paranoid that someone is going to port my number, or do something to my account again.

To port out your phone number, the person trying to steal your phone number would also need access to your phone device. This means that your self serve password is of great importance to prevent someone from switching your service to a different sim cad.