topic Re: I change from Freedom to Public mobile, not data yet in Get Support

I change from Freedom to Public mobile, not data yet

javier_gibiaqui — Wed, 05 Jan 2022 17:25:53 GMT

After change my number from Freedom to public mobile after one week my mobile doesn't have data plan, only call, I reset my mobile many times and still no data available.

Re: I change from Freedom to Public mobile, not data yet

gblackma — Fri, 07 Aug 2020 13:28:18 GMT

@javier_gibiaqui if it never worked, then it nay be a problem with your APN settings. What's the make and model of your phone? Thanks. Welcome to PM. Stay safe.

Re: I change from Freedom to Public mobile, not data yet

esjliv — Fri, 07 Aug 2020 13:34:27 GMT

@javier_gibiaqui wrote:
After change my number from Freedom to public mobile after one week my mobile doesn't have data plan, only call, I reset my mobile many times and still no data available.

Hi @javier_gibiaqui ,

Did you have data on your previous plan with Freedom? If not, maybe your phone's data is turned off.

Check your settings, and make sure Mobile Data is enabled.

Did you check your self serve My Account to make sure the proper plan is in place?

Re: I change from Freedom to Public mobile, not data yet

Dunkman — Fri, 07 Aug 2020 13:37:52 GMT

@javier_gibiaqui

Does talk and text work?

Did you try a network reset of phone?

If you own a LG phone, you may need to do a factory reset

Re: I change from Freedom to Public mobile, not data yet

will13am — Fri, 07 Aug 2020 13:54:05 GMT

@javier_gibiaqui , I am a Wind transplant as are many of my referrals over the years. The transition is pretty seamless. Since calling is functional, it is definitely an APN setting issue. Ensure you have the following APN settings on your phone.

APN Settings:
Name: Public Mobile
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,supl
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified