No service

JaneJ — Wed, 05 Jan 2022 17:25:48 GMT

My phone says no service. I received a message about my sim card expiring, but was told to disregard as I am on autopay.

Re: No service

Danchvn — Fri, 07 Aug 2020 12:30:07 GMT

@JaneJ Check your "My Service" account to see if your account shows suspended. Sometimes autopay will fail and you may have to make a manual payment and reactivate your service.

Some people do a manual payment just before each 30 day period ends even though they do have autopay on just for this reason. they still get the autopay rewards.

Re: No service

JaneJ — Fri, 07 Aug 2020 12:37:02 GMT

My account is showing as active.

Re: No service

gblackma — Fri, 07 Aug 2020 12:41:48 GMT

@JaneJ try these tricks to reset your service. You could try in order:
1.Restarting your phone. Turn it off, remove the SIM card, reinsert it, wait 5 minutes and restart it.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.

If they fail contact the moderators and ask them to reset your service for you.

There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: No service

JaneJ — Fri, 07 Aug 2020 13:10:53 GMT

This worked. Thank you.

topic Re: No service in Get Support

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