topic Re: Receiving texts/calls in Get Support

Receiving texts/calls

Mick2000 — Wed, 05 Jan 2022 17:25:39 GMT

I've just stopped receiving texts and calls, can send texts, make calls no problem, data works, plan is active with data. Tried reboot, sim removal/reboot still not receiving???

Re: Receiving texts/calls

gpixel — Fri, 07 Aug 2020 04:39:16 GMT

@Mick2000 try resetting your network settings. whats the make and model of your device?

Re: Receiving texts/calls

Mick2000 — Fri, 07 Aug 2020 04:39:39 GMT

LG V30

Re: Receiving texts/calls

gpixel — Fri, 07 Aug 2020 04:44:09 GMT

@Mick2000

goto settings>general
scroll down and tap backup & reset
then tap network settings reset
tap reset settings tap reset to confirm
restart

Re: Receiving texts/calls

JoyLuck — Fri, 07 Aug 2020 04:45:39 GMT

@Mick2000 wrote:
I've just stopped receiving texts and calls, can send texts, make calls no problem, data works, plan is active with data. Tried reboot, sim removal/reboot still not receiving???

Have a look at this solution from another thread from @Luddite

a) On the calls issue check that your phone hasn't accidentally had "do not disturb" activated.
b) More generally try rebooting your phone.

c) When you have trouble sending or receiving SMS, it's possible that a ”force" change of your SMS settings may solve the issue.

• Go to Settings

• Then go to Mobile networks and select a network other than Public Mobile, Telus, or Koodo

• When you exit the menu the phone should lose the network.

• Repeat the process and select Public Mobile as your mobile network.

This procedure will force the update of the message centre number. You can verify it in your message settings.

SMS delays:

https://help.nexmo.com/hc/en-us/articles/204014893-What-Causes-a-Delay-in-Delivering-SMS-Messages-

>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.

View solution in original post

Re: Receiving texts/calls

gblackma — Fri, 07 Aug 2020 11:48:49 GMT

@Mick2000 Try the lost/ stolen trick to reset your service. From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.

If it fails contact the moderators and ask them to reset your service for you. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.