topic Re: Not Receiving Text Messages in Get Support

Not Receiving Text Messages

Zoughi — Tue, 04 Jan 2022 18:24:45 GMT

Hello everyone,

For over a week now I have not been able to received text/mms messages. I send messages and they are received by my contacts but when someone sends me something I don't receive anything. I have confirmed my apn and message centre number are correct and I switched cellphones but I'm still in the same situation. Customer service did a reset on my message settings also nothing.

Has anyone been in the same situation??

Thanks

Re: Not Receiving Text Messages

Minerva89 — Sat, 24 Dec 2016 05:25:06 GMT

What kind of phone / app are you using for texts? Do you use any external apps (e.g. fb Messenger) to receive texts, or the native apps that your phone has?

Re: Not Receiving Text Messages

computergeek541 — Sat, 24 Dec 2016 05:45:12 GMT

I'm assuming you're able to send outgoing MMS as well, in addition to outgoing SMS. If that's the case, you won't need to check any APN settings because APN's don't affect anything related to SMS. Also, if your MMS APN were set incorrectly, you wouldn't be able to sending outgoing MMS either (it wouldn't just be affecting incoming only).

As for the other common setting for SMS, the SMSC setting only controls outgoing text messages. If the SMSC settings were set incorrectly, you wouldn't bel able to send any text messages (which you do seem to be able to). The SMSC settings doesn't control the ability to receive text messages, which is the problem that you are having.

I would check with whichever application is your default text messaging application and check to see if the nofiications are either muted or disabled for the that application.

Re: Not Receiving Text Messages

Zoughi — Sat, 24 Dec 2016 05:45:33 GMT

Hi,

Thanks for the input but I am not using any text messaging app. Just normal android messaging. Also when I log in my account I don't even see any received text messages under my usage.

Re: Not Receiving Text Messages

jheili99 — Sat, 24 Dec 2016 07:48:42 GMT

hi..

i think there is a more underlying cause to that, because i also start getting complaints from certain people ( not all ) saying, they send me texts... but i never received them... it kinda started on my 3 lines about 1-2 weeks ago...using iphone 5s, s7edge,note5 ... so 3 different phones having same issues... i think PM has to look into that pretty soon....

cheers

Re: Not Receiving Text Messages

Ionut — Sat, 24 Dec 2016 07:52:38 GMT

Did you check the APN settings?

Also when i make a port forwarding to a friend of mine from Wind to PM for the couple of hours he could not recieve text or call but he can call , txt or data because the Number was partially ported.So it's might take time

Second options check your Network Settings to see if not some "typo" error

Re: Not Receiving Text Messages

Zoughi — Sat, 24 Dec 2016 18:43:37 GMT

I'm assuming this has to do with the US roaming add on. Do/Did you have it? I read in one of the threads that someone was able to receive their messages after the US roaming add on expired.

Re: Not Receiving Text Messages

Saray_O — Sun, 25 Dec 2016 22:00:21 GMT

Hey @Zoughi,

I see my colleague Syed got to you before me! Are you able to get texts now?

Let me know!

Re: Not Receiving Text Messages

Rockdaddy22 — Sun, 25 Dec 2016 22:02:45 GMT

Awesome work as always @Saray_O

Re: Not Receiving Text Messages

Zoughi — Mon, 26 Dec 2016 06:23:11 GMT

Hello @Saray_O

Yes I've been in touch with Syed and he couldn't figure out what was happening and all he could do was send a new SIM.

The good news is that as of 12:01 am of Dec 26 I am able to receive text messages again!! Coincidentally that was when my US roaming add on expired. It seems that is one glitch that needs to be brought to PM's attention.

Thanks.

Re: Not Receiving Text Messages

gcritchf — Fri, 28 Apr 2017 14:05:01 GMT

I'm having the same issue, had a US roaming pack and now for the past week have not been able to receive text messages in Canada (didn't know it was a problem until friends started contacting me via other means to ask why I hadn't replied to their texts). Calls work and outgoing texts work just not incoming.

Re: Not Receiving Text Messages

burdenfire — Wed, 30 Aug 2017 22:11:03 GMT

I am also not getting sms texts. It seems to fluctuate. Sometimes I get it and sometimes I don't. i have a google Nexus 5x. This seems like a public mobile issue? Only started to notice in the last three weeks approx.

Re: Not Receiving Text Messages

Rockdaddy22 — Wed, 30 Aug 2017 23:38:40 GMT

If your issues persist please contact a moderator.

Re: Not Receiving Text Messages

Luddite — Thu, 31 Aug 2017 00:22:42 GMT

@burdenfire You posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum, or sending a private message directly to the moderators.

Have you tried clearing out old text messages and/or a network reset?

Re: Not Receiving Text Messages

DrDjuro — Wed, 24 Jan 2018 23:50:20 GMT

Was there a solution to this issue?

I have the same problem. US roaming add on expired today and now I can no longer receive txt messages. Sending and calls work fine.

Re: Not Receiving Text Messages

srlawren — Thu, 25 Jan 2018 00:28:17 GMT

@DrDjuro see my reply to your other thread with the same question

Re: Not Receiving Text Messages

DrDjuro — Thu, 25 Jan 2018 00:33:08 GMT

So basically, contact the moderators for help.

Re: Not Receiving Text Messages

srlawren — Thu, 25 Jan 2018 00:34:05 GMT

@DrDjuro Yes, or wait 12-24 hours and the situation self-corrects.

Re: Not Receiving Text Messages

DrDjuro — Thu, 25 Jan 2018 07:15:30 GMT

For the record, I can confirm that contacting the moderators helped resolve the issue within 2h of my initial contact. I'm very happy with their responsiveness and a quick resolution.

Re: Not Receiving Text Messages

rockdude — Fri, 23 Nov 2018 23:27:45 GMT

Hello I am having the exact same problem, Have tried rebooting phone multiple times as well as confirmed the APN settings and took out SIM card. Background info, similar to many of these folks, I too had the US roaming 10 day add on, and it expired yesterday, and as of today I am not receiving texts, although I can send them fine, and I am in Canada, have been for a week. @Moderator_Team please help me. Thanks in advance.