topic Re: sim card not allow service in Get Support

sim card not allow service

Phsw — Wed, 05 Jan 2022 17:25:37 GMT

My phone shown the sim card no service and ask to call *611 and the answer is asked me to get online self serve. but my Public Mobile account not allow me to sign in what shall I do?

Re: sim card not allow service

esjliv — Fri, 07 Aug 2020 02:30:31 GMT

@Phsw wrote:
My phone shown the sim card no service and ask to call *611 and the answer is asked me to get online self serve. but my Public Mobile account not allow me to sign in what shall I do?

Hi @Phsw ,

Do you know the email you used to create the self serve account? If so, and you forgot your password, use the forgot your password option.

If you are still having issues and are locked out

contact the Moderator_Team via private message using this link to get you back into your self serve account.

Re: sim card not allow service

gpixel — Fri, 07 Aug 2020 02:33:37 GMT

@Phsw

restart your device
turn your phone off, remove the sim card turn your phone on and reinstall the sim
reset your network settings

Re: sim card not allow service

popping — Fri, 07 Aug 2020 02:44:44 GMT

@Phsw wrote:
My phone shown the sim card no service and ask to call *611 and the answer is asked me to get online self serve. but my Public Mobile account not allow me to sign in what shall I do?

If you activate your plan online, your PM self-serve account already created. Use your email address as the username and your password provided by you during activation.

If you activate your plan in store, you need to create your self-serve account using the Create Account button on the login page https://selfserve.publicmobile.ca