topic account suspended in Get Support

account suspended

sorinsimnic — Wed, 05 Jan 2022 17:25:34 GMT

My account was suspended for insufficient funds! Why? I do have sufficient funds.

Re: account suspended

hairbag1 — Sun, 12 Jul 2020 14:56:00 GMT

Log into My Account ...is your plan show as ACTIVE or something else ?

Is there $$ showing in Available Funds ?

When is your renewal date ?

Which plan are you subscribed to ?

Re: account suspended

gblackma — Sun, 12 Jul 2020 14:58:23 GMT

@sorinsimnic your autopay probably failed. You may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and amount due.
3. Select the reactivate account button.
4. Restart your phone.
or Using 611 to make your payment: ( you need your 4 digit pin to buy an add on)
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

Stay safe.

Re: account suspended

sorinsimnic — Sun, 12 Jul 2020 15:02:39 GMT

Thanks, I think it was a missunderstanding...or low activity on comunnity?

Re: account suspended

hairbag1 — Sun, 12 Jul 2020 15:05:27 GMT

@sorinsimnic wrote:
Thanks, I think it was a missunderstanding...or low activity on comunnity?

So is the phone working again ? What did you do to fix ?