topic Re: Lost SIM Card in Get Support

Lost SIM Card

Ekaterina38 — Wed, 05 Jan 2022 17:25:32 GMT

Lost SIM Card, how to lock it

Re: Lost SIM Card

esjliv — Thu, 06 Aug 2020 22:24:10 GMT

@Ekaterina38 wrote:
Lost SIM Card, how to lock it

Hello @Ekaterina38 ,

Log into your SELF SERVE account and report it lost/stolen:

If you find it or obtain a new one you can always go back and Re-Activate.

You can then change the SIM number on your SELF SERVE My Account once you get a new SIM.

Note: a suspended account for more than 90 day is closed and you lose your number.

Re: Lost SIM Card

popping — Thu, 06 Aug 2020 22:27:19 GMT

@Ekaterina38 wrote:
Lost SIM Card, how to lock it

select [Plan and Add-Ons] --> [Lost/Stolen Phone]

Click on Suspend Service button.

After you find your phone or SIM card, use the same to report finding your SIM card.

Re: Lost SIM Card

gblackma — Thu, 06 Aug 2020 22:27:23 GMT

@Ekaterina38 Log into your self service account and place your phone on lost/ stolen.

You have up to 90 days to reactivate it. Get a replacement phone and SIM card. Use the change sim option to replace your SIM card from within your self service account. See below on where to do it.

Switch the sim number, Take it off of lost stolen and restart your phone. Stay safe.

Re: Lost SIM Card

Ekaterina38 — Thu, 06 Aug 2020 22:26:00 GMT

Thank you!!!

Re: Lost SIM Card

AE_Collector — Fri, 07 Aug 2020 01:19:25 GMT

@gblackma

LOL.... Do you need to take a stretch Limo out shopping for a new phone and SIM card (thus your graphics) or is it okay to take a bicycle to a PM Kiosk at the mall?