topic Re: Reset password in Get Support

Reset password

sccso1122 — Wed, 05 Jan 2022 17:25:28 GMT

I have tried to reset the password for my Public Mobile Account. But it keeps telling that "An error has occurred. Just a heads up that the security question is case sensitive. Please try again." I have tried it since last night till now.

Re: Reset password

computergeek541 — Thu, 06 Aug 2020 19:40:31 GMT

@sccso1122 wrote:
I have tried to reset the password for my Public Mobile Account. But it keeps telling that "An error has occurred. Just a heads up that the security question is case sensitive. Please try again." I have tried it since last night till now.

If the reset password option isn't working, you'll need to open a ticket by going to: https://publicmobile.ca.ada.support/chat

Re: Reset password

gblackma — Thu, 06 Aug 2020 19:41:53 GMT

@sccso1122 Contact the moderators and ask them for a temporary password to your self service account. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.