topic Re: Overcharged in Get Support

Overcharged

Thor1995 — Wed, 05 Jan 2022 17:25:27 GMT

So I'm paying my $57 a month but they're still taking an extra 69 out of my bank account so I'm being charged $57 plus $69 a month for a $57 service this is the second month is happen

Re: Overcharged

Danchvn — Sun, 12 Jul 2020 00:33:52 GMT

@Thor1995 If you are being over charged I would recommend you raise a ticket with the moderators as they can help you. There are two ways to reach them.
1. Click on the question mark in the lower right and raise a ticket with SIMon.
2. Through a private message to the moderators by using the below link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the envelope towards the upper right for their response.

Re: Overcharged

gpixel — Sun, 12 Jul 2020 00:36:23 GMT

@Thor1995 you can contact customer support here

(use the chat bubble options, then click "submit a ticket, click me" option)

https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Re: Overcharged

geopublic — Sun, 12 Jul 2020 00:37:05 GMT

@Thor1995 Go into selfserve and hit the payment history link. This will give a better idea of what PM charges you. If the additional charges are not showing up then someone else is making those charges. Talk to your cc company and dispute the charges.

Re: Overcharged

Jb456 — Sun, 12 Jul 2020 00:50:14 GMT

What's the descriptor say on your credit card for each transaction? Thanks.

Re: Overcharged

kselmak — Sun, 12 Jul 2020 01:01:33 GMT

@Thor1995

What is your balance on the amount?

Can you check your payment history when you login to selfserve then go here https://selfserve.publicmobile.ca/Overview/payment/Payment-History/

Do those charges appear in last 90 days?

If not contact your credit card customer service and ask them for references for all charges that don't show up on your payment history and then contact moderators and ask them to revert

Re: Overcharged

gblackma — Sun, 12 Jul 2020 01:03:06 GMT

@Thor1995 do you have 2 plans attached to your credit card? A $50 and $60 plan And a 15% applicable tax rate ? Or switch from the 60 to the 50 plan? Thanks.

Re: Overcharged

ShawnC13 — Sun, 12 Jul 2020 03:08:30 GMT

@Thor1995, can you take a screenshot of your payment page (remove personal info) so we can take a look at what is going on.

Re: Overcharged

esjliv — Sun, 12 Jul 2020 12:02:05 GMT

Hi, there @Thor1995 , what plan are you on?

Are you able to provide a screen shot of your transaction history (without any personal info. in it)?

Re: Overcharged

Thor1995 — Sun, 12 Jul 2020 22:57:06 GMT

My plan is 50 dollars plus tax 57.50 a month last month they took the 57.50 then over a hundred dollars then this month they took 57.50 then another 69.00 dollars pretty upset over this I decided to go with this company to save money !!! Not have it stolen from me and you cant even contact anybody to resolve this issue !!!@

Re: Overcharged

Thor1995 — Sun, 12 Jul 2020 22:58:44 GMT

I have one plan 50 dollars us tax 57.50

Re: Overcharged

esjliv — Sun, 12 Jul 2020 23:48:07 GMT

Hi @Thor1995,

I understand that is concerning! 😞

I would contact moderators via private message. Here is a link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharged

gblackma — Sun, 12 Jul 2020 23:56:00 GMT

@Thor1995 contact the moderators( PM customer service) and have them look into it for you. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: Overcharged

Thor1995 — Mon, 13 Jul 2020 00:00:07 GMT

I would like to talk to an actual person I sent messages a number of times I am really upset that they can even take money without my permission this is almost criminal!!

Re: Overcharged

gblackma — Mon, 13 Jul 2020 00:07:32 GMT

@Thor1995 if you look at the 2 charges, do they have the same payment code? Thanks. Sorry, there isn't anyone to talk to. Everything is online here. Were you originally on the $60 plan and switched to the $50 one?

Re: Overcharged

Anonymous — Mon, 13 Jul 2020 00:24:12 GMT

@Thor1995 wrote:
I would like to talk to an actual person I sent messages a number of times I am really upset that they can even take money without my permission this is almost criminal!!

I would be wondering if someone else has gained access to your credit card. Or if a family member has used your credit card to pay for their $60 plan.

What is the balance in your Available Funds?

Re: Overcharged

Thor1995 — Tue, 14 Jul 2020 06:41:32 GMT

No one used my credit card the money was taken without my consent by public mobile they have messed me around for a month with out resolving this issue today I am contacting my lawyer to see what legal action I can take

Re: Overcharged

computergeek541 — Tue, 14 Jul 2020 06:45:06 GMT

@Thor1995 wrote:
No one used my credit card the money was taken without my consent by public mobile they have messed me around for a month with out resolving this issue today I am contacting my lawyer to see what legal action I can take

I'm not sure that's a great idea. How much will that one phone call to your lawyer cost you?

Have you tried cotnacting CCTS?

Re: Overcharged

Thor1995 — Tue, 14 Jul 2020 06:48:56 GMT

Its behind what it will cost me for my lawyer they has stolen money from me with out my consent and they are trying to say it didnt happen well guess whT my credit card must be lieing because my statement says public mobile took it. To me taking my money with out my concent is crimmal

Re: Overcharged

Thor1995 — Tue, 14 Jul 2020 07:13:00 GMT

How would you like your wallet laying somewhere and someone decides to take $70 out of your wallet without your permission is that not Criminal this is what these people are doing to me and then basically call me a liar