topic Re: Activating my husband in Get Support

Activating my husband

JWhite — Wed, 05 Jan 2022 17:25:21 GMT

I am a PM customer; try to activate my husband; but we both use the same email address; so I can’t continue with self-activation. Is there a way around this; without setting up a new email address? Thanks.

Re: Activating my husband

kb_mv — Thu, 06 Aug 2020 19:42:27 GMT

@JWhite If you use Gmail you can use aliases. If your email is "yourname@gmail.com you can sign up hubby as "yourname+hubby@gmail.com".

Both will go to your email but it satisfies the requirement here for different email addresses.

I should have added that you can also simply add or remove a period in your email address.

yourname@mail.com

your.name@mail.com

Both of these will go to the same email account but satisfy the requirement for different addresses here as they are only looking at individual characters for the sign in.

Re: Activating my husband

RossN — Thu, 06 Aug 2020 19:28:25 GMT

@JWhite wrote:
I am a PM customer; try to activate my husband; but we both use the same email address; so I can’t continue with self-activation. Is there a way around this; without setting up a new email address? Thanks.

@JWhite hi I am sorry but you need a separate email it's just how they separate accounts here

Re: Activating my husband

esjliv — Thu, 06 Aug 2020 19:28:03 GMT

@JWhite wrote:
I am a PM customer; try to activate my husband; but we both use the same email address; so I can’t continue with self-activation. Is there a way around this; without setting up a new email address? Thanks.

Hi @JWhite

Sorry. You will need a different email per each account/phone number.

Re: Activating my husband

popping — Thu, 06 Aug 2020 19:28:55 GMT

@JWhite wrote:
I am a PM customer; try to activate my husband; but we both use the same email address; so I can’t continue with self-activation. Is there a way around this; without setting up a new email address? Thanks.

PM uses email address as the username to login self-serve account. PM does not allow more than one number in an account. Unfortunately, you need a new email address for your husband's account.

Re: Activating my husband

gblackma — Thu, 06 Aug 2020 19:44:47 GMT

@JWhite if using an alias or creating a new email address make sure that it doesnt exceed 30 characters. There is 30 character limit on the activation page.Stay safe.

Re: Activating my husband

popping — Thu, 06 Aug 2020 19:50:53 GMT

@JWhite

Using alias is to avoid creating a new email address. But you still have to login separately for each account. I am sure that your husband already have his email address. Instead of remembering what it the alias is for your husband account, just use your husband's email address. Just my 2 cents

Re: Activating my husband

kb_mv — Thu, 06 Aug 2020 20:51:11 GMT

@popping wrote:
@JWhite
Using alias is to avoid creating a new email address. But you still have to login separately for each account. I am sure that your husband already have his email address. Instead of remembering what it the alias is for your husband account, just use your husband's email address. Just my 2 cents

@popping Op implied that husband DID NOT have his own email account.

"we both use the same email address; so I can’t continue with self-activation. Is there a way around this; without setting up a new email address?"

Re: Activating my husband

popping — Thu, 06 Aug 2020 21:07:41 GMT

@kb_mv wrote:
@popping wrote:
@JWhite
Using alias is to avoid creating a new email address. But you still have to login separately for each account. I am sure that your husband already have his email address. Instead of remembering what it the alias is for your husband account, just use your husband's email address. Just my 2 cents
@popping Op implied that husband DID NOT have his own email account.

"we both use the same email address; so I can’t continue with self-activation. Is there a way around this; without setting up a new email address?"

No. I manage 8 PM account for my family members. Need extras email address or aliases for each account and login to individual account with each email address or aliases.