topic Re: Port Request in Get Support

Port Request

mccreae — Wed, 05 Jan 2022 17:25:20 GMT

I switched from an Iphone 5 to an Iphone SE yesterday afternoon. I requested to get my phone number switched to Public Mobile. As of this morning, I'm still getting calls on my IPhone 5 and am getting some messages on my new phone, but others on the old. Some of my messages are going through my email address and not my phone #. Any advise??

Re: Port Request

BearFBI — Sat, 11 Jul 2020 20:30:13 GMT

@mccreae Did you have anything setup with your old provider for email forwarding ? I wouldn't understand why texts are going to your email.

Ports take 2-3 hours to complete. During this time period calls will be mixed up between your old provider SIM and Public Mobile. Your saying you ported in the morning so I suggest you contact a moderator about a stuck port. Click on the ? At the bottom right of the page to talk to SIMON. Say you have a stuck port and he will help you to submit a ticket to the Moderator team.

Make sure you check your private messages by clicking on the mail icon on the top right corner on the community webpage for a reply from the moderators.

You can also try rebooting your phone with the Public SIM to see if that works.

Re: Port Request

geopublic — Sat, 11 Jul 2020 20:18:03 GMT

@mccreae wrote:
I switched from an Iphone 5 to an Iphone SE yesterday afternoon. I requested to get my phone number switched to Public Mobile. As of this morning, I'm still getting calls on my IPhone 5 and am getting some messages on my new phone, but others on the old. Some of my messages are going through my email address and not my phone #. Any advise??

@mccreae So you have two phones? The iPhone 5 with your previous provider and the iPhone SE with Public Mobile? During activation you setup the number to be ported from your old provider to the new provider?

If you are still receiving calls on the old sim then the port is stuck You need to submit a ticket to PM and include all the porting details again:

Account Number with previous provider
Name on the account
Phone number that is being ported.

To complete your port-in request, click this link and type in “port request” to be put in touch with a Moderator and provide the info from above.

Re: Port Request

austinhuang — Sat, 11 Jul 2020 20:44:24 GMT

For services that uses email-to-text, they do not automatically carry over. You should change, either
- provider to "TELUS" (most websites don't have "public mobile" as an option), or
- address to "<your number>@msg.telus.com"
If you meant iMessages, then simply delete the iCloud account on your old phone.
Before submitting the ticket, you should consider if you have paid your bills or any other possible issue at the old provider.

Re: Port Request

BearFBI — Sat, 11 Jul 2020 20:35:20 GMT

@mccreae Did you setup the email forwarding on the iPhone itself ?

I found this on the web about an iPhone email forwarding setting.

"For iPhone:

To get all your incoming texts sent to your email inbox, go to Settings>Messages>Recieve At and then choose Add An Email at the bottom. Enter the address you'd like texts to be forwarded to, and voila! You're done."

I'm guessing this is setup on your old iPhone with the old SIM. I would disable email forwarding on both iPhones for now untill you get your number ported over to Public Mobile successfully.

Re: Port Request

Lorca — Tue, 21 Jul 2020 14:45:42 GMT

Also go into settings on your iPhone 5 and turn off iMessage and FaceTime.

[Likely delayed port-in as well that resolved o'night ...... Luddite]

Re: Port Request

mccreae — Sun, 12 Jul 2020 14:19:02 GMT

I followed instructions and it seems to work now. Thanks so much for your help.

Re: Port Request

BearFBI — Sun, 12 Jul 2020 16:41:59 GMT

@mccreae What did you have to do to get it working ?

Re: Port Request

mccreae — Mon, 20 Jul 2020 22:04:58 GMT

I went into settings on my old iPhone 5 and turned off iMessage and FaceTime.