temporary number and porting my old number over

Billreid — Wed, 05 Jan 2022 17:24:42 GMT

For some reason the on-line activation would not recognize my sim card #

So the gentleman on the chat feature set-up my account with a temporary phone number and he said a moderator on here could port my old Telus number over and replace my temporary number

Re: temporary number and porting my old number over

gblackma — Thu, 06 Aug 2020 00:37:52 GMT

@Billreid Type " Port Request " and follow the prompts to get to a moderator. Give them the name on the account, number to port and the Telus account number. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. Welcometo PM.

Re: temporary number and porting my old number over

Billreid — Thu, 06 Aug 2020 01:29:10 GMT

thank you

I have reached out to a mod and they are in the process of helping me

topic Re: temporary number and porting my old number over in Get Support

temporary number and porting my old number over

Re: temporary number and porting my old number over

Re: temporary number and porting my old number over