topic Re: 2.5GB data used in three days in Get Support

2.5GB data used in three days

byronrayne — Wed, 05 Jan 2022 17:24:35 GMT

Well, I have been using cellular phones and am fairly knowledgable about how data is used and with what apps etc. For the last four years I had a data plan with Rogers and used "on average" 2.5-3GB of data monthly. I am just four days into my third month with public mobile and my usage States that I have used over 2.5 GB of data in three days. I have not used my phone in any different manner than I have over the last 5 plus years with any provider. The only difference that I know of was that I was camping in a community with poor cellular service for the three days. However, due to this I looked and used my phone less than I would have normally.

Any thoughts on this?

Re: 2.5GB data used in three days

gblackma — Wed, 05 Aug 2020 23:30:20 GMT

@byronrayne what's the make and model of your phone? Thanks. Stay safe.

Re: 2.5GB data used in three days

Dunkman — Wed, 05 Aug 2020 23:32:35 GMT

@byronrayne

Did you check the data usage history page? It shows time stamps on when data was used.

The Public mobile tracker is usually fairly accurate.

Maybe some phone update?

Re: 2.5GB data used in three days

kselmak — Wed, 05 Aug 2020 23:35:38 GMT

Is it possible that update on cellular is enabled as it seems you didn't have access to WiFi.

Does your phone data usage match public mobile data usage closely enough?

Re: 2.5GB data used in three days

geopublic — Wed, 05 Aug 2020 23:40:45 GMT

@byronrayne Just go into your phone's data usage area and find out what up used up your data.

Re: 2.5GB data used in three days

gpixel — Wed, 05 Aug 2020 23:44:00 GMT

@byronrayne hi is that usage data from your device or your self serve account?

if it's from your device, you may need to adjust the data usage cycle date to the day you started with pm

Re: 2.5GB data used in three days

yanzhiqiang — Wed, 05 Aug 2020 23:46:39 GMT

PM is a 30 day cycle, not monthly, maybe this is the issue.

Re: 2.5GB data used in three days

byronrayne — Wed, 05 Aug 2020 23:53:42 GMT

I have looked at the public mobile data usage pages. My phone is set to only update over wifi.

Re: 2.5GB data used in three days

byronrayne — Wed, 05 Aug 2020 23:54:38 GMT

I had not used the data usage stats in my phone for a long time as there was not a need to. I will be from this point forward.

Re: 2.5GB data used in three days

byronrayne — Wed, 05 Aug 2020 23:55:39 GMT

I don't normally refer to the data stats in my phone. But I will be from now on

Re: 2.5GB data used in three days

byronrayne — Thu, 06 Aug 2020 00:05:06 GMT

The period in question is not a month long. It is Aug 1,2,3,4

Re: 2.5GB data used in three days

byronrayne — Wed, 05 Aug 2020 23:57:25 GMT

The phone is an iPhone 8

Re: 2.5GB data used in three days

gblackma — Thu, 06 Aug 2020 00:00:26 GMT

@byronrayne Imessage will use data when wifi isn't avaialable and WiFi+ if your reception isn't great. Stay safe.

Re: 2.5GB data used in three days

geopublic — Thu, 06 Aug 2020 00:16:46 GMT

@byronrayne wrote:
The period in question is not a month long. It is Aug 1,2,3,4

@byronrayne Go into your data usage stats and enter Aug 1 as the start date. You should be able fairly quickly to determine which App was the culprit.

Re: 2.5GB data used in three days

gpixel — Thu, 06 Aug 2020 05:50:42 GMT

@byronrayne maybe someone used your phone and watched YouTube etc. maybe your kids?

please check which app/apps are the cause

you can contact customer support mods if everything looks good on your end

type "data wrong"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: 2.5GB data used in three days

BEER — Thu, 06 Aug 2020 16:33:27 GMT

Watching lengthy youtube videos would eat up data - also background app refresh and GPS will use data. Also if not imperative you should turn off the setting "use data when poor Wifi reception".

Re: 2.5GB data used in three days

Triguy — Thu, 06 Aug 2020 16:35:08 GMT

Make sure to turn off auto updates for apps and disable GPS. Also if you download music and videos will use up your data.

https://www.publicmobile.ca/en/on/get-help/articles/managing-your-data-usage

Re: 2.5GB data used in three days

byronrayne — Thu, 06 Aug 2020 16:35:53 GMT

i don't do either of those when not in wifi.

Re: 2.5GB data used in three days

byronrayne — Thu, 06 Aug 2020 16:36:50 GMT

thank you for the thoughts. Those are all things I pay attention to already

Re: 2.5GB data used in three days

gpixel — Thu, 06 Aug 2020 16:37:20 GMT

@byronrayne have the moderators contacted you yet? check your inbox